Eccentex Blog
The latest from Eccentex
How AI Is Used In Case Management
A couple days ago, I read an interesting blog from HBR titled ‘AI with a Human Face’ where the authors described how “All companies want to provide...
Read This Before Buying a Case Management Solution
You may think it is a bad idea to compare car buying with selecting a Case Management solution but, in both cases, making an educated decision is...
5 Easy-to-Implement Capabilities That Increase Productivity & Profit
We live in unprecedented times where businesses struggle to meet ever-changing customer needs and hectic market circumstances. Are you tired of...
5 Process Automation Capabilities That Make Solutions Unique
Process automation solutions are software applications that are built to automate business workflows and tasks. These solutions help businesses...
Five Great Benefits of Good Customer Service
First, let me admit that I'm a real fan of customer service. I firmly believe that after you have sold a product or a solution, customer service...
How AI Improves Next-Gen Case Management Systems
Artificial Intelligence (AI) has emerged as a promising technology that can transform how case management is conducted. With its advanced...
Process Automation the Smarter Way
Four easy steps to achieve better CX and more beneficial business outcomes with lower risk. In today's fast-paced business world, productivity and...
Future of Knowledge Workers, Unified Desktop
Although great improvements have recently been made in AI and machine learning, today’s workplace is still missing those functions that decrease the...
4 Ways AI Improves Email Handling
Artificial intelligence (AI) is beginning to play a crucial role in today’s business environment. With the rise of ChatGPT, Bard AI, and other AI...