Pricing

Accelerate your digital experience transformation
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Subscription

Standard Edition

Named user

$100

or

Concurrent user

$150

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License Benefits

  • 1 x application
  • Unlimited Case Types

Platform Features

  • Standard features

Cloud

  • 1 x production enviornment
  • Premier support package

Knowledge Base

Named user

$20

or

Concurrent user

$30

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License Benefits

  • Unlimited internal knowledge bases
  • 1 x external knowledge bases

Platform Features

  • Standard features

Cloud

  • Premier support package

Enterprise Edition

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License Benefits

  • More Applications
  • More Knowledge Bases

Platform Features

  • Standard features

Deployment Options

  • Cloud
  • Private Cloud
  • On-premise
  • Hybrid

Prices listed are per user, billed annually. Prices are in USD.

Add-Ons

Extend the power of AppBase with add-ons. Add new features or expand existing capabilities to create a custom AppBase experience that truly works for you.

AppBase BI

Use advanced reporting and dashboarding with powerful predicitve, AI-driven analytics to gain better business insights.

Digital Engagement

Reach customers across every digital channel.

AI Chat & Voice Bots

Train AI to help customers on their open issues, let them create new cases or update existing ones using Voice, Chat and SMS Bots.

Advanced Cloud Options

Many available options such as higher-levels of disaster recovery, hot-standby, extensive storage options, and industry-specific security options.

Full Text Search (FTS)

Search for all mentions of a specific phrase or customer involvement across all cases, people, records, documents, and emails

Barcode Server

Scan multi-page documents right into a case or leverage high-volume scanning by separating packets with barcodes.

OCR and ICR

Convert hand-filled forms or images into searchable documents that can recognize forms, read hand-writing and auto-index.

Support Plans

Every Eccentex customer has our Premier Support plan. Our Premier Plus and Enterprise Plus plans offer additional guidance and support to help you succeed faster.

Premier (included)
  • 24 x 7 x 365 support for Priority 1 
  • 12 x 7 local hours support for others
  • Email, chat or online support management
Premier Plus
  • 24 x 7 x 365 support for priority 1 & 2
  • 12 x 7 local hours support for others
  • Email, chat or online support management
Enterprise Plus
  • 24 x 7 x 365 support for all priorities
  • Lead engineer assigned for proactive guidance & release planning

See how AppBase helps you keep your promise to your customers

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By Use Case

Case Management & BPM

Orchestrate truly consistent and accurate resolutions with cases that adapt to diverse and unpredictable situations.

Customer360

Capture all data, journeys, processes, and events about your customer and use them to drive positive outcomes with exceptional customer experience.

Data Management

Create true-to-life data models with tables, parent-child relationships, many-to-many linking and drill down views.
All capabilities

Capabilities

Help Desk & Email Ticketing

Run your contact center with software that makes great customer experience easy.

Knowledge Management

Increase self-service and agent productivity with a single source of truth

Omnichannel with Genesys

Provide personalized solutions to complex issues, even if the journey goes beyond the contact center

Overview

AppBase for Customer Service

Engage, automate, and resolve customer issues better

AppBase for Low-Code Apps

Quickly build enterprise-grade apps just how you need them

Industries

Energy & Utilities

Financial Services

Public Sector

Insurance

Telecom & Media

Retail

Featured Partner

See how Genesys and Eccentex provide personalized solutions to complex issues, even if the journey goes beyond the contact center

Case Study - Customer Service

A large consumer loan company reduced their call center by 210 FTEs and saved over $3 million.

Case Study - Case Management

See how FairWay Resolution used AppBase to deliver digital transformation during a pandemic.

Cloud & Delivery

Professional Services

AppBase Cloud

Training

Gov. Purchasing

Eccentex Marketplace

Support

Documentation

Support Portal

Company

About Eccentex

Careers

Contact Us

Featured Partner

See how Genesys and Eccentex provide personalized solutions to complex issues, even if the journey goes beyond the contact center