Fuel end-to-end digital business
The low-code platform for case management and customer service
Where do you want to start?
Low-code platform for digital workflows
Orchestrate consistent and accurate solutions with a platform that can adapt to diverse and unpredictable situations. Designed to drive productivity across all departments and teams.
The complete customer service solution
Deliver flawless customer service with a unified service desk, service CRM, knowledge base and workflow automation software. Designed for your contact center and beyond. Powered by AppBase.
Eccentex simplifies your business
by powering digital workflows across your organization
Accelerate your digital transformation with a platform designed for business agility.
Reduction in manual work
Automate repetitive tasks so employees can focus on helping customers.
Drop in complaints
Resolve problems correctly the first time and catch delays early.
Eccentex is designed for modern business use-cases that will continuously evolve.
Our platform and experts quickly deliver solutions to meet your unique needs.
Our platform is comprehensive, so you won’t need to install 10 other plugins to get the job done.
The end-to-end platform
ServiceJourney and AppBase are different sides of the same platform – and not just another collection of loosely integrated software packages. Eccentex helps you transform customer service journeys, digitize back-office workflows, and make sure both sides can collaborate seamlessly.
Shortcuts to digital transformation
From quick wins to strategic initiatives, Eccentex has everything you need for success.
Service CRM for Genesys
Unify everything your agents need to provide exceptional customer service.
Capture, triage and automate customer requests from any channel.
Email Help Desk
Convert emails to tickets, route them to the best agents and automate responses.
Turbocharge CX with a 360° view of the customer – tailored for service teams.
Surface actionable knowledge articles most relevant to the customer’s journey.
Dynamic Case Management
Combine people, data and automation to solve simple and complex workflows.
Build high-productivity business apps on a modern LCAD platform.
Exceed expectations with enterprise-grade features to power your business.
A financial institution sees a 20% drop in complaints with ServiceJourney
The company uses Eccentex to drive excellence in customer care, streamlining customer service with dynamic case management that connects the front, middle and back-office.
Latest News & Blogs
The Power of AI and HyperAutomation in Customer Service
In today's digital age, businesses are constantly seeking innovative ways to improve customer service, reduce complaints, and enhance agent efficiencies. Traditional methods alone are no longer sufficient to keep pace with customer expectations. This is where the...
How Knowledge Base and Workflows Ensure Policy & Procedure Compliance
Every organization has its own set of policies and procedures to ensure that its daily operations run smoothly and prudently. However, managing these can be a daunting task, especially when there are frequent changes or updates are required. This is where a knowledge...
How AI Is Used In Case Management
A couple days ago, I read an interesting blog from HBR titled ‘AI with a Human Face’ where the authors described how “All companies want to provide their customers with richer and more engaging experiences. The challenge is how to scale the experiences in a way that...
Making Low-Code Platform Deployment Easy for Project Managers
Enterprise grade Low-Code implementations do not have to be overwhelming for project managers. Implementations using this technology can be easier than you think and here’s why. Project Manager Perspective As someone who has worked in the enterprise segment for the...