Service CRM for Genesys CX
Unify all your customer service data, workflows and teams onto a single fully integrated platform
Our most popular capabilities
Capture, triage and automate customer requests from any channel.
Turbocharge CX with a 360° view of the customer – tailored for any service teams.
Email Help Desk
Advanced features, such as cherry picking, applied to large volumes of emails across all brands or inboxes.
Surface the most relevant and actionable knowledge articles to the customer’s journey.
Why Genesys users choose ServiceJourney
Seamless Genesys integration
Instantly screen-pop an intelligent view of the customer right inside of Genesys. No more jumping between scattered tools.
Lowers cost of service
Automates common service tasks and assists agents with more complex cases – all on a single platform.
ServiceJourney is fast to deploy and highly configurable with low-code; empowering organizations to continuously innovate.
Complete customer service inside Genesys
With a single click, agents can quickly access the information and tools they need to resolve customer requests. View account details, see steps taken, and what needs to be done next.
Go beyond simple ticketing
End-to-end case management automates and streamlines diverse service requests across your teams. Connect people, systems and processes to ensure every request is resolved – even if it goes beyond the contact center.
Dashboards & Analytics
Increase visibility with actionable data
Real-time dashboards for contact center supervisors. Gain insights into where customer requests stand, bottlenecks, your team’s performance, and more.
Trusted by leaders worldwide
A financial institution sees a 20% drop in complaints with ServiceJourney
The company uses Eccentex to drive excellence in customer care, streamlining customer service with dynamic case management that connects the front, middle and back-office.
ServiceJourney is also available from the Genesys AppFoundry as a Premium App.
Learn more about how ServiceJourney powers amazing customer experiences.
Find the right plan that works for your business.