Modern banking under one platform
Help sales reps have more meaningful conversations with a 360-degree customer view; surfacing individualized offers that’s based on their marketing, sales and support data.
Encourage self-service with proactive, personalized support that predicts the customer’s needs. Offer seamless service and a completely branded experience on every channel.
Onboard new customers effortlessly by eliminating tedious and time-consuming manual tasks like collecting documentation, copy-pasting between systems and verifying information.
Open and resolve cases by enabling investigators to assess details and complex information in a collaborative and structured solution.
Diligently remediate a bad customer experience by routing them to the most skilled agent for the job, and then prevent it from happening again with case management.
Streamline behind-the-scene workflows to ensure institutions are on-boarded, employee needs are fulfilled and physical locations are well maintained.
Resolve customer issues end-to-end
Improve service operations by providing full visibility to the front, middle, and back offices. Give your employees the ability to solve customer problems before they happen.
Boost employee productivity
Stay compliant anywhere
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What is “AI” in Customer Service?
Learn by breaking down data siloes is critical in transforming customer experience with AI.
A large consumer loan company reduced their call center by 210 FTEs and saved over $3 million.
See how FairWay Resolution used AppBase to deliver digital transformation during a pandemic.