About Eccentex

We’re here to make your life simpler

 

We believe in simplifying your work so your employees can focus on what matters; providing the most engaging and rewarding customer experience possible. That’s who we are.

What we do

Eccentex AppBase is a low-code platform that enables brands and governments to build powerful digital apps

Customer-centric apps

Capture all data, journeys, processes, and events about your customer and use them to drive positive outcomes with exceptional customer experience.

Case-centric apps

Orchestrate consistent and accurate resolutions every time with cases that can adapt to diverse and unpredictable situations.

Data-centric apps

Remove data silos by easily configuring data models that provide accurate and complete information about your customers, products, assets, core data and more.

Leadership

The Eccentex management team is made up of savvy entrepreneurs and industry experts, bringing decades of experience to a young company. They cultivate our strong culture and work tirelessly to help our team scale, grow, and succeed.

Alex Stein

Alex Stein

CEO, Founder

An expert in business process automation, Alex has a strong track record of successful business leadership, building organizations that have achieve, and sustained, long-term growth and profitability.

Chris Stasi

COO, President

Chris has worked for the Walt Disney Company, been the CEO of multiple software companies, and has years of C-level operating expertise. He was also nominated for a Technology and Engineering Emmy in 2007.

Len Tokar

Executive VP, Founder

Mr. Tokar has 20 years of experience in technology delivery and meeting clients’ unique needs. Mr. Tokar is responsible for driving company operations to ensure that business processes are efficient and effective.

Burr Dalton

CFO

Burr has facilitated or launched the growth of multiple technology-driven businesses, leading corporate finance, accounting and legal activities as well as raising capital both institutional and individual investors.

Jim Pierce

VP of Customer Success

As a career CTO, Jim drives Digital Business Transformation strategy for Eccentex solutions that provide clients with superior innovative customer experiences and efficient automated business processes.

Sergii Maksymenko

CTO

Sergii has spent the last nine years leading, building, and operating the most rewarding projects for Eccentex’s long-established customers. Along the way he has created new products and features as well as established the policies and practices for Eccentex’s IT core.

Maksim Gill

VP Product

Max came from developing pattern mining algorithms at UCLA Neurology to heading Eccentex’s DCM product line. He is passionate about enabling line-of-business professionals to innovate on a daily basis without relying on expensive technical teams.

 

Diane Chaskey

Director of Public Sector Solutions

Diane worked as a senior staff member in New York State government in organizational transformation, business solution strategy, and process governance, before joining Eccentex. She believes the key to successful solution implementation lies in partnering with customers to utilize a holistic approach to fully understand business needs and collaboratively strategizing those needs into innovative solutions.

John Cunningham

Director Business Development – Energy and Utilities

John has worked for companies like EDS, HP, and Unisys for four decades, and has C-Level expertise in Operations, Strategy, Sales, and Marketing. Much of that time has been spent in Utilities, Telcos, Manufacturing, and Finance.  His focus is on applying the Eccentex Solution to key verticals within Strategic Partners.

Values

We’re all in this together

Individuality

We value our customer’s individual identities as much as our own employees’. No one is alike, that’s why we don’t offer “cookie cutter” solutions for our customers.

Clarity

Full visibility into one’s environment shouldn’t be an option. Being transparent is at our company’s, and product’s, foundation so we can continue to help fuel your success.

Progress

We are focused on driving your business, employees, and customers forward, by continuously striving to lift up our customers, and team, to continue growing.

Inclusivity

Everyone has views and ideas worth sharing. We celebrate our differences and invite varying perspectives that lead us to produce industry disruptive innovations.

Simplicity

More of something is not always the answer. From our product to the strategies we use to solve customer problems, our goal is to make your work as simple and easy as possible.

See how AppBase helps you keep your promise to your customers

AppBase for Customer Service

Extend service beyond the contact center and scale by connecting people, functions and systems

AppBase for Low-Code Apps

Deliver enterprise-grade apps quickly and accelerate innovation, increase agility and improve productivity

Customer Stories

Finance

Customer Service

A large consumer loan company reduced their call center by 210 FTEs and saved over $3 million.

Customer Stories

Disputes

Case Management

See how FairWay Resolution used AppBase to deliver digital transformation during a pandemic.

Partner

Genesys

See how Genesys and Eccentex provide personalized solutions to complex issues, even if the journey goes beyond the contact center.