Genesys Xperience 23

In this year Eccentex brings an experienced innovation leader Shivank Sinha from Gallagher Basset to speak about the unparalleled business result he achieved by using Eccentex technology in Case Management automation.

Gallagher Bassett reduced claim costs by 20% and litigation rates by 60%, while injured worker satisfaction scores increased to 9.4 out of 10.

In this session, you will learn how an innovative approach to claims handling helped Gallagher Bassett achieve these impressive results. By enriching Genesys Cloud CX with the Eccentex CRM & Case Management platform, Gallagher Bassett was able to implement a highly automated, proactive engagement workflow model for agents, clinical staff, and back-office employees.

Through omnichannel proactive engagement, automated case/task distribution, and rules-based workflow automation from Eccentex, Gallagher Bassett has revolutionized the industry by providing the highest level of care for all injured workers and achieved industry-leading results.

The greatly improved productivity, together with higher engagement rates, has led to better outcomes and more empathetic support for every injured worker. Additionally, the Eccentex low-code technology platform allows Gallagher Bassett to continuously evolve their solution, launch new products, and respond to changing regulations.

Gallagher Bassett is a global insurance service provider and leader in workers’ compensation claims. Every year, 6,000 claims professionals help tens of thousands of injured workers get the care they need while helping their employers mitigate risks.

Click on the Map below to see how to find the Eccentex boot in the Partner Expo area and visit our booth (G6) to learn more about Eccentex solutions and win these daily raffle prices!