The smarter way to work-from-home

See how AppBase helps you maintain business continuity, improve productivity and impress the digital customer.

Offer amazing customer service

Spend less time chasing down and tracking customer service requests and more time resolving issues. Provide consistent, context-aware service even as customers switch between phone, email, SMS, chat and social.

Prepare for the hybrid workforce

80% of employees want to continue working from home at least part of their week. Digitize workflows and unify apps to reduce work complexity and drive productivity.

Unleash new products and services

Legacy systems can no longer support the needs of businesses to innovate and transform to stay competitive. Modernize on a platform that can adapt to new products, geographies, channels and customers.

So, what brings you here today?

Engage, automate, and resolve customer issues better

AppBase for Customer Service

Quickly build enterprise-grade apps just how you need them

AppBase for Low-Code Apps

Capabilities that power digital business

Case Management & BPM

Operational CRM

Data Management

Email Capture & Automation

Dashboards & Reporting

Teams & Collaboration

Self-Service & Portal

Workforce Management

Tracking & Audit

Citizen Development

See how AppBase helps you keep your promise to your customers

Start Free TrialGet a Demo

By Use Case

Case Management & BPM

Orchestrate truly consistent and accurate resolutions with cases that adapt to diverse and unpredictable situations.

Customer360

Capture all data, journeys, processes, and events about your customer and use them to drive positive outcomes with exceptional customer experience.

Data Management

Create true-to-life data models with tables, parent-child relationships, many-to-many linking and drill down views.

Capabilities

Help Desk & Email Ticketing

Run your contact center with software that makes great customer experience easy.

Knowledge Management

Increase self-service and agent productivity with a single source of truth

Omnichannel with Genesys

Provide personalized solutions to complex issues, even if the journey goes beyond the contact center

Overview

AppBase for Customer Service

Engage, automate, and resolve customer issues better

AppBase for Low-Code Apps

Quickly build enterprise-grade apps just how you need them

Industries

Energy & Utilities

Financial Services

Public Sector

Insurance

Telecom & Media

Retail

Featured Partner

See how Genesys and Eccentex provide personalized solutions to complex issues, even if the journey goes beyond the contact center

Case Study - Customer Service

A large consumer loan company reduced their call center by 210 FTEs and saved over $3 million.

Case Study - Case Management

See how FairWay Resolution used AppBase to deliver digital transformation during a pandemic.

Cloud & Delivery

Professional Services

AppBase Cloud

Training

Gov. Purchasing

Eccentex Marketplace

Support

Documentation

Support Portal

Company

About Eccentex

Careers

Contact Us

Featured Partner

See how Genesys and Eccentex provide personalized solutions to complex issues, even if the journey goes beyond the contact center