What is “Artificial Intelligence” in Customer Service?

Discussion Topics:

• The gray area between AI, business rules and automation
• Real examples of how AI supports customer journeys
• Breaking siloes is the key to a differentiated, personalized AI service
• How to keep AI-assisted conversations feeling human
• Building the ideal AI-assisted agent desktop

Most companies are already employing some level of automation and intelligence within their customer service organization. But getting to that next level of customer experience requires breaking down data and organization siloes.

Join Maksim Gill, VP of Product at Eccentex, demonstrate the ideal next step in deploying AI for customer service.