On-demand webinar

What is “Artificial Intelligence” in Customer Service?


Maksim Gill

VP Product, Eccentex

Discussion Topics:

  • The gray area between AI, business rules and automation
  • Real examples of how AI supports customer journeys
  • Breaking siloes is the key to a differentiated, personalized AI service
  • How to keep AI-assisted conversations feeling human
  • Building the ideal AI-assisted agent desktop

Most companies are already employing some level of automation and intelligence within their customer service organization. But getting to that next level of customer experience requires breaking down data and organization siloes.

AppBase for Customer Service

Extend service beyond the contact center and scale by connecting people, functions and systems

AppBase for Low-Code Apps

Deliver enterprise-grade apps quickly and accelerate innovation, increase agility and improve productivity

Customer Stories


Customer Service

A large consumer loan company reduced their call center by 210 FTEs and saved over $3 million.

Customer Stories


Case Management

See how FairWay Resolution used AppBase to deliver digital transformation during a pandemic.



See how Genesys and Eccentex provide personalized solutions to complex issues, even if the journey goes beyond the contact center.