Telecom
Succeed in the 5G and Edge world and drive new operational needs, business models and customer expectations.
Modern services under one platform
Personalized Sales
Help sales reps have more meaningful conversations with a 360-degree customer view; surfacing individualized offers that are based on their marketing, sales and support data.
Technical Support
Encourage self-service with proactive, personalized support that predicts the customer’s needs. Offer seamless service as they switch to live channels.
Account Opening
Onboard new customers effortlessly by eliminating tedious and time-consuming manual tasks like collecting documentation, copy-pasting between systems and verifying information.
Fraud Cases
Open and resolve cases by enabling investigators to assess details and complex information in a collaborative and structured solution.
Complaint Resolution
Diligently remediate a bad customer experience by routing them to the most skilled agent for the job, and then prevent it from happening again with case management.
Back-office
Streamline behind-the-scene workflows to ensure institutions are on-boarded, employee needs are fulfilled and physical locations are well maintained.
Keep your promise to your customer
Improve service operations by providing full visibility to the front, middle, and back offices. Give your employees the ability to solve customer problems before they happen.
Boost employee bandwidth
Upgrade to a unified platform
Get in touch with experts
Resources
What is “AI” in Customer Service?
Learn by breaking down data siloes is critical in transforming customer experience with AI.
Customer Service
A large consumer loan company reduced their call center by 210 FTEs and saved over $3 million.
Case Management
See how FairWay Resolution used AppBase to deliver digital transformation during a pandemic.
