Knowledge Management
Increase self-service and agent productivity with a single source of truth
Provide consistent service to your customers
AppBase allows you to easily customize your ideal knowledge base. Use either an internal base, a support agent-only base, or a customer facing help desk, for any of your knowledge management needs.
Help customers help themselves
Your customers are always on the go, they want to use your knowledge base more than they want to contact support. Create a branded help center that embeds right into your existing portal and integrates with your chatbot.
Assist agents with article recommendations
Proactively offer knowledge suggestions to agents, in real time, while they are handling calls or chats. Leverage information about the customer, their products, and their journeys to ensure both accurate and relevant answers.
Keep content fresh and accurate
Onboard new employees quickly
What can you make with AppBase
Multiple knowledge spaces
Microsoft Word authoring
Import articles from Microsoft Word to make the knowledge authoring experience and learning curve simpler and shorter.
Powerful APIs
Likes, dislikes and comments
Rich content
Access control
Choose who can view your knowledge base. Keep content for agents-only, certain teams, or open it to the public in your help center.
