Customer Success

We help you spearhead your digital transformation journey from requirements to implementation, from quick-wins to complex initiatives
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Professional Services

Every Eccentex customer has our Standard plan. Our Premier and Premier Plus plans offer additional guidance and support to help you succeed faster.

Expert Delivery

Get it done fast and right the first time with our expert team that delivers everything you need to go-live.

Side-by-Side Delivery

Your teams work hand-in-hand with AppBase experts to implement best practices, accelerating your team towards self-sufficiency.

Proof-of-Concept

Reserve a dedicated team of AppBase experts to deliver a full project and continuously improve your solutions.

AppBase Cloud

Extend the power of AppBase by adding new features or expanding existing capabilities to create a custom experience that truly works for you.

Standard Cloud Hosting

Managed cloud platform built on Microsoft Azure and architected to operate in the most demanding enterprise environments.

Private Cloud Hosting

Have specific geographical needs or need an extra layer of security? AppBase Private Cloud on Microsoft Azure allows greater flexibility.

Development & Test Environments

Quickly get started configuring applications with sandbox environments or set up other isolated non-production environments.

Training

All Eccentex customer receive training in our Standard plan. Additional guidance and support are available in our Premier and Premier Plus plans for more technical needs.

Essentials Course

An introduction to using Eccentex low-code technology to develop apps that advance the digital transformation of organizations.

Administration Course

A slightly more advanced course that dives into using technical features in AppBase to develop apps and workflows ensured to simplify your business processes.

Advanced Courses

If there’s a course or capability you are looking for and do not see it outlined above, please reach out to us and we can work with you to find a suitable solution!

See how AppBase helps you keep your promise to your customers

By Use Case

Case Management & BPM

Orchestrate truly consistent and accurate resolutions with cases that adapt to diverse and unpredictable situations.

Customer360

Capture all data, journeys, processes, and events about your customer and use them to drive positive outcomes with exceptional customer experience.

Data Management

Create true-to-life data models with tables, parent-child relationships, many-to-many linking and drill down views.

Capabilities

Help Desk & Email Ticketing

Run your contact center with software that makes great customer experience easy.

Knowledge Management

Increase self-service and agent productivity with a single source of truth

Omnichannel with Genesys

Provide personalized solutions to complex issues, even if the journey goes beyond the contact center

Overview

AppBase for Customer Service

Engage, automate, and resolve customer issues better

AppBase for Low-Code Apps

Quickly build enterprise-grade apps just how you need them

Industries

Energy & Utilities

Financial Services

Public Sector

Insurance

Telecom & Media

Retail

Featured Partner

See how Genesys and Eccentex provide personalized solutions to complex issues, even if the journey goes beyond the contact center

Case Study - Customer Service

A large consumer loan company reduced their call center by 210 FTEs and saved over $3 million.

Case Study - Case Management

See how FairWay Resolution used AppBase to deliver digital transformation during a pandemic.

Cloud & Delivery

Professional Services

AppBase Cloud

Training

Gov. Purchasing

Eccentex Marketplace

Support

Documentation

Support Portal

Company

About Eccentex

Careers

Contact Us

Featured Partner

See how Genesys and Eccentex provide personalized solutions to complex issues, even if the journey goes beyond the contact center