ServiceJourney
Drive seamless customer service
With a unified service desk, service CRM, knowledge base and workflow automation solution.
Shortcuts to great customer service
Email Help Desk
Capture, triage and automate large volumes of emails across all your brands or inboxes.
Knowledge Management
Surface the most relevant and actionable knowledge articles to the customer’s journey.
Customer Workflows
Capture, triage and automate customer requests from any channel.
Customer 360
Turbocharge CX with a 360° view of the customer – tailored for any service team.
Customer 360
Everything in one place
Connect customer data across multiple systems and intelligently present it to the agent on a single screen – highlighting the most relevant information and actions to the customer’s journey. That’s how you achieve a smarter 360-degree view.
Case Management
Silo-breaking workflows
Go beyond simple ticketing with end-to-end case management that automates and streamlines diverse service requests across the entire company.
A financial institution sees a 20% drop in complaints with ServiceJourney
The company uses ServiceJourney to drive excellence in customer care, streamlining customer service with case management that connects the front, middle and back offices.
Omnichannel
Turbocharge your contact center
Automatically screen-pop real-time customer data when receiving a call, chat or email — eliminating the need for agents to jump between different apps.
Knowledge Management
Always provide fast and accurate answers
Help customers find answers on their own, guide agents and provide a single source of truth for every department and team.
Enterprise-grade customer service
ServiceJourney is great for mid-sized and large organizations that need an end-to-end solution
that meets your unique needs.
High volume
When you need it, ServiceJourney is designed to scale. From thousands of agents to millions of cases, we have you covered.
Multi-lingual
ServiceJourney supports localized and internationalized email templates, interfaces, self-service portals, articles and more.
Multi-brand
Provide consistent service across different brands and product lines regardless of whether you have dedicated teams for each or a more complex cross-functional structure.
Contact-center ready
Turbocharge your agents with real-time customer data right onto your contact center’s desktop. See an example with Genesys.
Resources
Five Great Benefits of Good Customer Service
First, let me admit that I'm a real fan of customer service. I firmly believe that after you have sold a product or a solution, customer service will also play a vital role in keeping your customers satisfied, but also because they will know that you will handle their...
Future of Knowledge Workers, Unified Desktop
Although great improvements have recently been made in AI and machine learning, today’s workplace is still missing those functions that decrease the knowledge worker’s efforts while improving efficiency and productivity. Brand representatives often work through...
Importance of Personalization to Customer Satisfaction
Personalization is the practice of tailoring products and services to the individual needs and preferences of each customer. When done well, personalization can lead to increased customer satisfaction and loyalty, as well as higher conversion rates and sales,...
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