Pricing

Pick the perfect plan for your business

Subscription

Prices listed are per user per month, billed annually. Prices are in USD.
* Concurrent Users will be determined as the total number of unique logins within any 12 hour period.

ServiceJourney

Email Help Desk Edition

$40

Monthly / Named User

A complete email-centric customer service solution that captures, triages, and automates large volumes of emails.

AppBase

Standard Edition

$90

Monthly / Named User

Build cross-team applications that require case management, multiple channels, document workflows and advanced automation.

ServiceJourney

Customer Service Edition

$110

Monthly / Named User

An omnichannel customer service solution with a unified service desk, service CRM and workflow automation. Designed for your contact center and beyond.

Includes AppBase Standard Edition and Email Help Desk Edition.

Enterprise

One size doesn’t fit all

Quote

Custom

We can help your organization reach its full potential. Our experts will dig into the details with you and give you a custom quote.

Add-Ons

Extend the power of Eccentex with add-ons. Add new features or expand existing capabilities to create a personalized experience that truly works for you.

Knowledge Base

A single source of truth to support customer service agents, case managers and customer portals.

AppBase BI

Use advanced reporting and dashboarding with powerful predictive, AI-driven analytics to gain better business insights.

AI Chat & Voice Bots

Train AI to help customers on their open issues, let them create new cases or update existing ones using Voice, Chat and SMS Bots.

Advanced Cloud Options

Many available options such as higher-levels of disaster recovery, hot-standby, extensive storage options, and industry-specific security options.

Deep Search (FTS)

Search for all mentions of a specific phrase or customer involvement across all cases, people, records, documents, and emails

Barcode Recognition

Scan multi-page documents right into a case or leverage high-volume scanning by separating packets with barcodes.

OCR and ICR

Convert hand-filled forms or images into searchable documents that can recognize forms, read hand-writing and auto-index.

Solution Accelerators

Implement your solution quickly with out-of-the-box capabilities for specific verticals and use-cases.

Support Plans

Every Eccentex customer has our Premier Support plan. Our Premier Plus and Enterprise Plus plans offer additional guidance and support to help you succeed faster.

Premier (included)

  • 24 x 7 x 365 support for Priority 1 
  • 12 x 7 local hours support for others
  • Email, chat or online support management

Premier Plus

  • 24 x 7 x 365 support for priority 1 & 2
  • 12 x 7 local hours support for others
  • Email, chat or online support management

Enterprise Plus

  • 24 x 7 x 365 support for all priorities
  • Lead engineer assigned for proactive guidance & release planning

Get in touch with experts

The first step in digital transformation is understanding your existing capabilities along with your vision.