Business Intelligence
Revolutionize your enterprise analytics
Advanced Analytics by Eccentex
Eccentex BI is a comprehensive add-on set of business tools deployable on HyperAutomation Cloud.
It brings advanced analytics capabilities, such as dynamic dashboards, event triggered alarms, performance insights, KPI and other business metrics tracking to your mission-critical solutions and empowering every user with true business intelligence.
Breaks down data silos by connecting and blending process data with real-time engagement data across your enterprise, from core applications through 3rd party integrations.
Major Business Benefits
Data Visualization
Get deeper insights with flexible charts like pivot tables, heatmaps, funnels, geographical plots, and much more.
Collaboration & Monitoring
Publish dashboards across teams or share with specific co-workers through permanent links, email or screenshots.
Data Exploration
Forecast future trends and patterns with built-in time series forecasting, smoothing, rolling averages and seasonality adjustment.
Business Intelligence for Enterprises
Businesses depend on having the right information at the right time. But line-of-business teams often struggle making sense of the massive amounts of data within their applications without business-friendly tools. They either rely on complicated spreadsheets or wait until a centralized data team delivers them hard-coded reports.
Eccentex BI turns every team into a data team. It’s self-service and automated analytics addresses common challenges businesses face when democratizing data access, such as security concerns, data availability, and lack of real-time access and collaboration
Easy access to business analytics
Business users can get easy access to real-time analytics data through intuitive widget-based dashboards that are highly flexible and personalized for each use-case.
Leveraging our low-code design capabilities enables Eccentex BI data to be consumed by all employees without technical skills. Similarly, advanced users or business analysts can dive deeper into the data with pro-code tools.
Real-time monitoring and insights
Eccentex BI is connected to the advanced reporting and real-time dashboards of the HyperAutomation Cloud Platform that enables organizations to track case performance, identify trends, and make data-driven decisions. Define custom KPIs and derive business-specific insights.
This comprehensive set of analytics tools enables business users to collect, augment, post-process, and analyze data coming from multiple systems or data sources. Enable business analysts with a widget-based unified dashboard experience that can combine real-time and historic data.
Eccentex HyperAutomation Cloud provides data around the customer journey across self-service, front and back-office processes. This case-related data can be combined with real-time engagement insights to ensure the Customer 360 view across different business units and process.
Eccentex BI
Eccentex Business Intelligence core features enabling you with real-time actionable insights
Custom Reports
Build dashboards from scratch and customize them with metric you want and decide how you want to view them.
Scheduled Reports
Provide a snapshot of a dashboard and send it by email along with a link that enables recipients to log in and explore it directly in their browser.
Drag-and-Drop Designer
Create free-form dashboards in any grid or layout then create engaging experiences by adding headers, text, images, URLs and more.
Multiple Data Sources
Get the full picture by blending in-platform results with a variety of data sources like SQL and NoSQL databases, spreadsheets, and data warehouses.
Self-Service BI
Enable users to create personal or shareable dashboards using only data they are authorized to use.
Semantic Layer
Expand and maintain trusted, curated datasets with human-friendly names and “last miles transformations” that will help non-technical teams build better visualizations.
SQL Editor
Explore your data using SQL and rapidly iterate through queries, which can be shared among users and used across visualizations.
Predictive Analytics
Forecast future trends and patterns with built-in time series forecasting, smoothing, rolling averages and seasonality adjustment.
Dashboard Sharing
Publish dashboards across teams or share with specific co-workers through permanent links, email or screenshots.
Curated Data Sets
Define views with isolation keys to filter analysis and results to only the segments of data that users need to see.
Role-based Access Control (RBAC)
Manage who has access to which datasets, dashboards, standard actions and admin tasks with preconfigured and custom roles.
Row Level Security (RLS)
Exert a granular level of control over who can query and view specific datasets and records.
Enterprise-grade analytics
Customers chooses Eccentex BI because it’s the power they want with the flexibility they need.
Integration
Quickly connect Eccentex apps to external systems – sync data, invoke actions and deploy custom APIs.
Scalability
Execute your strategy on a platform that can extend to a global scale and volumes, powered by HyperAutomation Cloud.
Flexibility
Leverage the power of the low-code platform that enables non-technical people to develop business applications easily.
Extensibility
Optimize workflows and processes, leverage federated AI services and use data and analytics tools to improve productivity.
Real-time monitoring and insights
Eccentex HyperAutomation Cloud equipped with a built in BI – Business Intelligence feature that provides advanced analytics and real-time dashboardcapabilities to organize your interaction data, track case performance, identify trends, and make data-driven decisions. Define custom KPIs and derive business-specific insights.
Additional resources
5 Key Benefits of Integrated Operational CRM and BPM
In the world of modern business, operational efficiency and effective customer relationship management (CRM) are critical factors for success. Both Operational CRM and Business Process Management (BPM) play crucial roles in streamlining operations, enhancing customer...
The Power of AI and HyperAutomation in Customer Service
In today's digital age, businesses are constantly seeking innovative ways to improve customer service, reduce complaints, and enhance agent efficiencies. Traditional methods alone are no longer sufficient to keep pace with customer expectations. This is where the...
How AI Is Used In Case Management
A couple days ago, I read an interesting blog from HBR titled ‘AI with a Human Face’ where the authors described how “All companies want to provide their customers with richer and more engaging experiences. The challenge is how to scale the experiences in a way that...
Get in touch with experts
