Products, Solutions and Services

Accelerate your digital transformation

Core Products

Customer service solutions for the front-office

Deliver flawless customer service with a unified service desk, service CRM, knowledge base and workflow automation solution. Designed for your contact center and beyond.

Digital workflow solutions for the back-office

Orchestrate consistent and accurate resolutions with a platform that can adapt to diverse and unpredictable situations. Designed for the modern knowledge worker.

Solutions

Service CRM for Genesys

Unify everything your agents need to provide exceptional customer service.

Customer Workflows

Capture, triage and automate customer requests from any channel.

Email Help Desk

Convert emails to tickets, then route and automate their resolutions.

Customer 360

Turbochare CX with a 360° view of the customer – tailored for service teams.

Knowledge Base

Surface actionable knowledge articles that are most relevant to the customer’s journey.

Eccentex | Low-Code Platform

Case Management

Combine people, data and automation to solve simple and complex workflows.

Eccentex | Low-Code Platform

Low-Code Apps

Build high-productivity business apps on a modern LCAD platform.

All Capabilities

Exceed expectations with enterprise-grade features to power your business.

Solution Accelerator

repair process

Technical Service Management for Energy

Software to manage all planned, ongoing and completed asset-related service requests

Case Management for Appraisal Appeals

A comprehensive solution for handling thousands of litigations on a single platform.

Emergency Response & Incident Management

Unified solution to coordinate single-agency or multi-agency 911 & 112 incidents

Customer 360

Turbochare CX with a 360° view of the customer – tailored for service teams.

Consulting and Hosting

repair process

Professional Services

Our solution experts work with you to configure, migrate and support your digital transformation.

Eccentex Cloud

For the fastest ROI, work in our Eccentex Cloud powered by Microsoft Azure; from POC to production.

Training

Learn to configure mission-critical applications, support existing ones and plan your future.

Customer 360

Turbochare CX with a 360° view of the customer – tailored for service teams.