Products, Solutions and Services
Accelerate your digital transformationCore Products
Customer service solutions for the front-office
Deliver flawless customer service with a unified service desk, service CRM, knowledge base and workflow automation solution. Designed for your contact center and beyond.
Digital workflow solutions for the back-office
Orchestrate consistent and accurate resolutions with a platform that can adapt to diverse and unpredictable situations. Designed for the modern knowledge worker.
Solutions
Service CRM for Genesys
Unify everything your agents need to provide exceptional customer service.
Customer Workflows
Capture, triage and automate customer requests from any channel.
Email Help Desk
Convert emails to tickets, then route and automate their resolutions.
Customer 360
Turbochare CX with a 360° view of the customer – tailored for service teams.
Knowledge Base
Surface actionable knowledge articles that are most relevant to the customer’s journey.
Dynamic Case Management
Combine people, data and automation to solve simple and complex workflows.
Low-Code Apps
Build high-productivity business apps on a modern LCAD platform.
All Capabilities
Exceed expectations with enterprise-grade features to power your business.
Solution Accelerator
Technical Service Management for Energy
Software to manage all planned, ongoing and completed asset-related service requests
Case Management for Appraisal Appeals
A comprehensive solution for handling thousands of litigations on a single platform.
Emergency Response & Incident Management
Unified solution to coordinate single-agency or multi-agency 911 & 112 incidents
Customer 360
Turbochare CX with a 360° view of the customer – tailored for service teams.
Consulting and Hosting
Professional Services
Our solution experts work with you to configure, migrate and support your digital transformation.
Eccentex Cloud
For the fastest ROI, work in our Eccentex Cloud powered by Microsoft Azure; from POC to production.
Training
Learn to configure mission-critical applications, support existing ones and plan your future.
Customer 360
Turbochare CX with a 360° view of the customer – tailored for service teams.
