Make your business recession proof! Reduce operational cost with our AI powered business automation solutions.
Enable and Accelerate Digital Transformation
with AI–Generated Applications
Digitize, Simplify, Automate your Business Processes
with Eccentex’ AI–Powered Low-Code Platform
HyperAutomation Cloud
AI Enabled End-to-End Process Automation for All Size Businesses
ENGAGEMENT AUTOMATION
Omnichannel CCaaS and Intelligent Customer Service Management
FRONT OFFICE AUTOMATION
Customer Service Management and Advanced Email HelpDesk
BACKOFFICE AUTOMATION
Dynamic Case Management and Operational CRM / BPM Integration
HyperAutomation Cloud platform Capabilities
Building Blocks of End-to-End Digital Transformation
Customer Service Engagements
Operational CRM with C360
Dynamic Case Management
Smart Knowledge Base
Document Workflows
Business Intelligence
Platform Services & Development Tools
Development Tools
Use No-Code / Low-Code / Deep-Code development tools to unleash the full power of our platform
Integration Services
Connect your customers omnichannel journey across the entire CX Ecosystem with out-of-box adaptors
AI / GenAI Services
Leverage the joint power of cross-platform AI services to better engage your customers and employees
Vertical Accelerators
Start from an 80% reusable vertical template to develop your business applications 10x faster
HyperAutomation Cloud Application Studio
Build Powerful Business Applications in Record Speed
MASTER DATA MANAGER
PROCEDURE BUILDER
FORM BUILDER
PAGE BUILDER
RULES MANAGER
RESPONSE ASSIST
KNOWLEDGE BUILDER
INTEGRATION BUILDER
EMAIL TEMPLATE BUILDER
DASHBOARD BUILDER
LANGUAGE MODEL BUILDER
NO-CODE SOLUTION INVENTOR
Proven Customer Success Across Industries
By implementing HyeperAutomation Cloud, our customers typically acheiving …
%
Shorter Time to ROI
%
Faster Case Resolution
%
Drop in Complaints
%
Reduction in Manual Work
“Eccentex transformed our workflow. With their intuitive platform, we streamlined processes, boosted efficiency, and delivered top-notch service to our clients.“
"Thanks to Eccentex, our team now collaborates seamlessly. Their customizable solutions cater perfectly to our needs, empowering us to innovate and stay ahead in our industry."
"Eccentex revolutionized our customer support! Their advanced tools and responsive customer service helped us exceed expectations, earning us rave reviews and loyal customers.”
HyperAutomation Cloud for Industries
Tailored Solutions for Vertical Use Cases
GOVERNMENT & PUBLIC SECTOR
State and Local Governments, Non-profit Organizations and Education
INSURANCE & PENSION FUNDS
Property & Casualty Insurance, Life & Annuity Insurance, Health Insurance
FINANCIAL SERVICES
Retail Banking, Whealth Management and Financial Institutions
TECHNOLOGY & TELECOM
Telecommunication, Cable, Satellite, Media, Manufacturing, Service Providers
RETAIL, TRAVEL & HOSPITALITY
Consumer Services, Fast Moving Consumer Goods, Wholesale
ENERGY & UTILITIES
Electricity, Oil, Gas, Water, Waste Management & Environmental Services
HyperAutomation Cloud Accelerators
Ready to Use Pre-packaged Business Applications
CUSTOMER SERVICE
ENERGY & UTILITIES
GOVERNMENT & PUBLIC SERVICES
INSURANCE & PENSION FUNDS
FINANCIAL SERVICES
RETAIL, TRAVEL & HOSPITALITY
TECHNOLOGY & TELECOM
GENESYS CCaaS ADAPTER
Seamless Integration with Genesys CX
ADVANCED EMAIL AUTOMATION
Enhance & Automate Email Handling
SERVICE CRM
Enable Configurable 360 Customer View
SMART KNOWLEDGE BASE
Orchestrate Knowledge on Enterprise Level
DOCUMENT WORKFLOWS
Prepackaged Customer Service Applications
BUSINESS INTELLIGENCE
Monitor, Track and Manage your Business KPIs
CAPITAL PROJECTS
Manage people, processes and documents.
NETWORK CHANGES & REPAIRS
Manage customer cases, products & assets.
LAND USE PERMITS
Acquire & maintain permits, ensure compliance.
CUSTOMER SERVICE MANAGEMENT
Offer omnichannel personalized services.
TECHNICAL SERVICE MANAGEMENT
Track repairs, update documentation & GIS.
INCIDENT MANAGEMENT
Solve problems, investigate & approve changes.
LITIGATION MANAGEMENT
Streamline processes across all parties.
OMNICHANNEL CITIZEN SERVICES
Resolve constituents’ problems on any channel.
TAX & APPRAISAL APPEALS
Digitize & simplify taxation processes.
COMPLAINTS & DISPUTE RESOLUTION
Triage & assign complaints to the right resource.
WORKERS COMPENSATION CLAIMS
Connect the plaintiff, employer & agencies.
INVESTIGATIVE CASE MANAGEMENT
Ensure accountability & increase effectiveness.
PERSONALIZED POLICY SALES
Market and sale personalized offers.
FRAUD INVESTIGATIONS
Enabling investigators to assess all details.
MEMBER SUPPORT SERVICES
Provide branded services across all channels.
COMPLAINTS RESOLUTION
Diligently remediate a bad experiences.
ACCELERATED UNDERWRITING
Complete tracking of decision making processes.
PENSION FUND MANAGEMENT
End to end member and account management.
RETAIL BANKING SALES
Offer personal banking & financial services.
FRAUD MANAGEMENT
Open and resolve fraud cases consistently.
CUSTOMER SUPPORT
Manage proactive, personalized support.
COMPLAINT RESOLUTION
Resolve complaints quickly. Prevent escalations.
ACCOUNT OPENING
Onboard new customers quickly & effortlessly.
WEALTH MANAGEMENT CASES
Manage high-value customer offers and cases.
PERSONALIZED INSIDE SALES
Help sales have meaningful conversations.
WARRANTY CLAIM MANAGEMENT
Validate coverage, submit claims, track recovery.
CONSUMERS SUPPORT
Personalize support and predict needs.
COMPLAINTS RESOLUTION
Diligently remediate bad experiences.
RETURN & REFUND PROCESSING
Define eligibility and streamline approvals.
CUSTOMER LOYALTY MANAGEMENT
Manage customer statuses & satisfaction.
SUBSCRIBER ACQUISITION
Convert prospects to new subscribers.
FRAUD CASE MANAGEMENT
Administrate & resolve fraudulent cases.
TECHNICAL SUPPORT
Demonstrate service excellence all times.
COMPLAINT MANAGEMENT
Create & assign complaint cases to experts.
ACCOUNT ADMINISTRATION
Onboard new subscribers effortlessly.
BACK-OFFICE TASK MANAGEMENT
Manage all IMACD processes effortlessly.
Eccentex HyperAutomation Cloud Platform Features
CONNECTED EXPERIENCES
Out of Box System Integration Connectors Across the CX Ecosystem
FEDERATED AI SERVICES
Connected AI Capabilities to Leverage the Joint Power of World Leading AI Technologies
OMNICHANNEL CCAAS INTEGRATION
Native Connectivity to Leading CCaaS Platforms to Support Customer and Employee Engagements
A Visionary Leader on a Hypergrowth Trajectory
“AI is not a necessary part of Process Automation Business. It is the core of all Digital Transformation Initiative.” – Alex Stein – CEO of Eccentex
Eccentex listed to The Silicon Review Magazine 50 Fastest Growing Company of the Year 2023
International Business Times lists Eccentex to 5 Best HelpDesk Software of 2023
A Visionary Leader on a Hypergrowth Trajectory
“AI is not a necessary part of Process Automation Business. It is the core of all Digital Transformation Initiative.” – Alex Stein – CEO of Eccentex
Eccentex listed to The Silicon Review Magazine 50 Fastest Growing Company of the Year 2023
International Business Times lists Eccentex to 5 Best HelpDesk Software of 2023
Latest News & Blogs
Eccentex Achieves Remarkable Growth in Recurring Revenue
LOS ANGELES, CA, USA, January 23, 2024 /EINPresswire.com/ -- Eccentex, a leader in...
