Fuel end-to-end digital business
The low-code platform for case management and customer service
Where do you want to start?
Low-code platform for digital workflows
Orchestrate consistent and accurate solutions with a platform that can adapt to diverse and unpredictable situations. Designed to drive productivity across all departments and teams.
The complete customer service solution
Deliver flawless customer service with a unified service desk, service CRM, knowledge base and workflow automation software. Designed for your contact center and beyond. Powered by AppBase.
Eccentex simplifies your business
by powering digital workflows across your organization
60%
Faster ROI
Accelerate your digital transformation with a platform designed for business agility.
40%
Reduction in manual work
Automate repetitive tasks so employees can focus on helping customers.
22%
Drop in complaints
Resolve problems correctly the first time and catch delays early.
Leading platform
Eccentex is designed for modern business use-cases that will continuously evolve.
Expert delivery
Our platform and experts quickly deliver solutions to meet your unique needs.
Clear pricing
Our platform is comprehensive, so you won’t need to install 10 other plugins to get the job done.
The end-to-end platform
ServiceJourney and AppBase are different sides of the same platform – and not just another collection of loosely integrated software packages. Eccentex helps you transform customer service journeys, digitize back-office workflows, and make sure both sides can collaborate seamlessly.
Shortcuts to digital transformation
From quick wins to strategic initiatives, Eccentex has everything you need for success.
Service CRM for Genesys
Unify everything your agents need to provide exceptional customer service.
Customer Workflows
Capture, triage and automate customer requests from any channel.
Email Help Desk
Convert emails to tickets, route them to the best agents and automate responses.
Customer 360
Turbocharge CX with a 360° view of the customer – tailored for service teams.
Knowledge Base
Surface actionable knowledge articles most relevant to the customer’s journey.
Dynamic Case Management
Combine people, data and automation to solve simple and complex workflows.
Low-Code Apps
Build high-productivity business apps on a modern LCAD platform.
All Capabilities
Exceed expectations with enterprise-grade features to power your business.
Banking
Public Sector
Retail
Insurance
Utilities
A financial institution sees a 20% drop in complaints with ServiceJourney
The company uses Eccentex to drive excellence in customer care, streamlining customer service with dynamic case management that connects the front, middle and back-office.
Latest News & Blogs
How AI Improves Next-Gen Case Management Systems
Artificial Intelligence (AI) has emerged as a promising technology that can transform how case management is conducted. With its advanced algorithms, machine learning capabilities, and natural language processing, AI can help case managers in various ways, such as:...
Process Automation the Smarter Way
Four easy steps to achieve better CX and more beneficial business outcomes with lower risk. In today's fast-paced business world, productivity and efficiency are undoubtedly very important, but not everything. Customer and Employee experiences (CX & EX) are...
Tibor Vass Joins Eccentex as Chief Marketing Officer
LOS ANGELES, Calif. – April 1, 2023 – Eccentex, an industry leading low-code development platform and process automation software company, announced today the appointment of Tibor Vass as CMO – Chief Marketing Officer. As CMO, Tibor will be responsible for driving...
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