Omnichannel with Genesys
Provide personalized solutions to complex issues, even if the journey goes beyond the contact center.
Genesys integration in action
This app connects Genesys to AppBase and provides a screen-pop for Customer360 during an interaction, creates and follows-up on Cases, and automates simple to complex customer service requests.
Looking for a great return on investment?
savings after the first year of production
reduction in the contact center workforce within the first year
drop in complaint tickets within the first year
reduction in contact center costs
Unify the agent desktop
Help your employees solve problems faster by identifying customer needs before they answer the phone. Collect all of your customer’s information and interaction history, across all channels, and consolidate it in one place for your agents to access.
Deploy chatbots that get things done
Guide customers to faster resolutions, without talking to a human. Automatically help customers answer questions, engage them with follow up information, and transfer the entire conversation history and context to the right human agent.
Track tickets across the front, middle, and back office
Automate repetitive, route tasks to employees based on their skills, and group similar cases to streamline resolution and unite your front and back offices.
Achieve omnichannel, not just multichannel
Make it easy for customers to engage with your business, where and when it’s right for them. Channels are connected so conversations are seamless, agents are more productive, and information can be shared across your company — all without losing focus.
See how case management can help your business
Make it easier to track, prioritize, and respond to customers with one unified agent desktop. See how AppBase seamlessly integrates with your Genesys-powered Contact Center.