Omnichannel with Genesys
Provide personalized solutions to complex issues, even if the journey goes beyond the contact center
How the AppBase – Genesys integration works
This app connects Genesys to AppBase and provides a screen-pop for Customer360 during an interaction, creates and follows-up on Cases, and automates simple to complex customer service requests.
Looking for a great return on investment?
savings after the first year of production
reduction in contact center agents within the first year
drop in complaint tickets within the first year
reduction in contact center costs after the first year of production
Unify the agent desktop
Help your employees solve problems faster by identifying customer needs before they answer the phone. Collect all of your customer’s information and interaction history, across all channels, and consolidate it in one place for your agents to access.
Deploy chatbots that get things done
Track tickets across the front, middle, and back office
Automate repetitive, route tasks to employees based on their skills, and group similar cases to streamline resolution and unite your front and back offices.