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HyperAutomation Cloud

Retail, Travel & Hospitality

 Give shoppers and consumers an elevated omnichannel customer experiences that fuel Digital Transformation

All Industries

HyperAutomation Cloud Accelerators for Retail, Travel and Hospitality

including Consumer Services, Fast Moving Consumer Goods, Retail Logistics and Wholesale

PERSONALIZED INSIDE SALES

Help sales have meaningful conversations.

WARRANTY CLAIM MANAGEMENT

Validate coverage, submit claims, track recovery.

CONSUMERS SUPPORT

Personalize support and predict needs.

COMPLAINTS RESOLUTION

Diligently remediate bad experiences.

RETURN & REFUND PROCESSING

Define eligibility and streamline approvals.

CUSTOMER LOYALTY MANAGEMENT

Manage customer statuses & satisfaction.
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Jumpstart your Digital Transformation with a tailored Vertical Application

Leverage Eccentex industry knowledge to automate your business processes quickly

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Pre-built Vertical Solutions for Retail, Travel & Hospitality

Either you want to keep your current processes and modernize them or create new business processes, Eccentex help you to digitize, simplify and optimize them.

Start your Digital Transformation by using the advantage of an agile No-Code / Low-Code platform.

 

Cater to the omnichannel shopper

Today’s shoppers constantly switch between website, app, and in-store purchasing options. Ensure quality experiences by delivering consistent service across all channels.

Read Social Commerce Blog
Eccentex | Low-Code Platform

Resolve customer issues quickly

Equip agents with order history and customer context to deliver scalable, yet personalized, customer service. Give customers the answers they want and need, now.

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Don’t let point solutions slow you down

Simple customer requests are easily addressed by self-service tools and automation, meaning that agents have to handle the more complex journeys.

Employees lose time tracking down the latest status of a request

Customer data hides inside legacy apps, Excel files, emails and notes

IT struggles to update systems without causing integration challenges with other ones

Route interactions to the best available agent

Allow employees to work on what they do best by leveraging analytics to support retail and e-commerce customers, both local and global, across multiple products, languages, and time zones all from one help desk.
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Get in touch with experts

The first step in digital transformation is understanding your existing capabilities along with your vision.

 

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Resources

Video

What is “AI” in Customer Service?

Learn by breaking down data siloes is critical in transforming customer experience with AI.

Learn more
Case Study

Customer Service

A large consumer loan company reduced their call center by 210 FTEs and saved over $3 million.

Learn more
Case Study

Case Management

See how FairWay Resolution used AppBase to deliver digital transformation during a pandemic.

Learn more