Telecommunications

Build a strong connection from the network to the customer with a unified platform.

It’s not about the latest phone or the fastest internet – it’s about providing the best customer experience.

Build exactly what you need. Fast.

Keep your promise to your customer

Improve service operations by providing full visibility to the front, middle, and back offices. Add new applications, ensure collaboration, and workflows across your enterprise.

Boost employee bandwidth

Pull the right information into your agent’s desktop so they can deliver personalized support across any channel—with the right context about your customer.

Upgrade to a unified platform

Build flexible enterprise-grade apps that streamline digital operations, leverage your data to create engaging customer experiences, automate repetitive tasks, and more.

What can you make with AppBase

Omnichannel Customer Service

Highlight agents’ open cases and next-best-actions based on interaction context. Provide consistent, context-aware service even as customers switch channels.

Dispute Resolution

Diligently respond to customer complaints by automating tasks and leveraging omnichannel communication to prevent churn and keep your customers coming back.

Customer360

Capture all customer data, journeys, processes, and events and use them to drive positive outcomes with exceptional customer experience.

Technical Support

Route large volumes of tickets from all channels to the right people with the right language and technical skills. Ensure the best answer every time by showing agents the most useful knowledge base articles.

Privacy Tracking & Compliance

Earn consumer trust around how you collect, access, distribute, protect and delete their data, striking the right balance between personalized service and intrusion.

Fraud Investigation

Identify risk trends by viewing and accessing all necessary fraud data required to perform thorough investigations. 

 

See how AppBase helps you keep your promise to your customers

By Use Case

Case Management & BPM

Orchestrate truly consistent and accurate resolutions with cases that adapt to diverse and unpredictable situations.

Customer360

Capture all data, journeys, processes, and events about your customer and use them to drive positive outcomes with exceptional customer experience.

Data Management

Create true-to-life data models with tables, parent-child relationships, many-to-many linking and drill down views.

Capabilities

Help Desk & Email Ticketing

Run your contact center with software that makes great customer experience easy.

Knowledge Management

Increase self-service and agent productivity with a single source of truth

Omnichannel with Genesys

Provide personalized solutions to complex issues, even if the journey goes beyond the contact center

Overview

AppBase for Customer Service

Engage, automate, and resolve customer issues better

AppBase for Low-Code Apps

Quickly build enterprise-grade apps just how you need them

Industries

Energy & Utilities

Financial Services

Public Sector

Insurance

Telecom & Media

Retail

Featured Partner

See how Genesys and Eccentex provide personalized solutions to complex issues, even if the journey goes beyond the contact center

Case Study - Customer Service

A large consumer loan company reduced their call center by 210 FTEs and saved over $3 million.

Case Study - Case Management

See how FairWay Resolution used AppBase to deliver digital transformation during a pandemic.

Cloud & Delivery

Professional Services

AppBase Cloud

Training

Gov. Purchasing

Eccentex Marketplace

Support

Documentation

Support Portal

Company

About Eccentex

Careers

Contact Us

Featured Partner

See how Genesys and Eccentex provide personalized solutions to complex issues, even if the journey goes beyond the contact center