Retail

Make customer-experience your selling point.

Discover how well-orchestrated workflows across different channels make your customers say “WOW”

Build exactly what you need. Fast.

Cater to the omnichannel shopper

Today’s shoppers constantly switch between website, app, and in-store purchasing options. Ensure quality experiences by delivering consistent service across all channels.

Resolve customer issues quickly

Equip agents with order history and customer context to deliver scalable, yet personalized, customer service. Give customers the answers they want and need, now.

Route to the best agent. Globally.

Allow employees to work on what they do best by leveraging analytics to support retail and e-commerce customers, both local and global, across multiple products, languages, and time zones all from one help desk. 

What can you make with AppBase

Omnichannel Customer Service

Equip your agents with information on each customer’s order history, pending orders, and past conversations

Refund Management

Manage your returns efficiently while reducing your processing and logistics costs. Define eligibility & logistics, integrate to billing/order systems and streamline approvals.

Customer360

Capture all customer data, journeys, processes, and events and use them to drive positive outcomes with exceptional customer experience.

Privacy Management & Compliance

Earn consumer trust around how you collect, access, distribute, protect and delete their data, striking the right balance between personalized service and intrusion.

Complaints & Dispute Resolution

Diligently respond to customer complaints by automating tasks and leveraging omnichannel communication to prevent churn and keep your customers coming back.

Fraud Investigation

Identify risk trends by viewing and accessing all necessary fraud data required to perform thorough investigations. 

 

See how AppBase helps you keep your promise to your customers

By Use Case

Case Management & BPM

Orchestrate truly consistent and accurate resolutions with cases that adapt to diverse and unpredictable situations.

Customer360

Capture all data, journeys, processes, and events about your customer and use them to drive positive outcomes with exceptional customer experience.

Data Management

Create true-to-life data models with tables, parent-child relationships, many-to-many linking and drill down views.

Capabilities

Help Desk & Email Ticketing

Run your contact center with software that makes great customer experience easy.

Knowledge Management

Increase self-service and agent productivity with a single source of truth

Omnichannel with Genesys

Provide personalized solutions to complex issues, even if the journey goes beyond the contact center

Overview

AppBase for Customer Service

Engage, automate, and resolve customer issues better

AppBase for Low-Code Apps

Quickly build enterprise-grade apps just how you need them

Industries

Energy & Utilities

Financial Services

Public Sector

Insurance

Telecom & Media

Retail

Featured Partner

See how Genesys and Eccentex provide personalized solutions to complex issues, even if the journey goes beyond the contact center

Case Study - Customer Service

A large consumer loan company reduced their call center by 210 FTEs and saved over $3 million.

Case Study - Case Management

See how FairWay Resolution used AppBase to deliver digital transformation during a pandemic.

Cloud & Delivery

Professional Services

AppBase Cloud

Training

Gov. Purchasing

Eccentex Marketplace

Support

Documentation

Support Portal

Company

About Eccentex

Careers

Contact Us

Featured Partner

See how Genesys and Eccentex provide personalized solutions to complex issues, even if the journey goes beyond the contact center