Retail
Make customer-experience your selling point.
Discover how well-orchestrated workflows across different channels make your customers say “WOW”
Build exactly what you need. Fast.
Cater to the omnichannel shopper
Today’s shoppers constantly switch between website, app, and in-store purchasing options. Ensure quality experiences by delivering consistent service across all channels.
Resolve customer issues quickly
Equip agents with order history and customer context to deliver scalable, yet personalized, customer service. Give customers the answers they want and need, now.
Route to the best agent. Globally.
Allow employees to work on what they do best by leveraging analytics to support retail and e-commerce customers, both local and global, across multiple products, languages, and time zones all from one help desk.
What can you make with AppBase
Omnichannel Customer Service
Equip your agents with information on each customer’s order history, pending orders, and past conversations
Refund Management
Manage your returns efficiently while reducing your processing and logistics costs. Define eligibility & logistics, integrate to billing/order systems and streamline approvals.
Customer360
Capture all customer data, journeys, processes, and events and use them to drive positive outcomes with exceptional customer experience.
Privacy Management & Compliance
Earn consumer trust around how you collect, access, distribute, protect and delete their data, striking the right balance between personalized service and intrusion.
Complaints & Dispute Resolution
Fraud Investigation
Identify risk trends by viewing and accessing all necessary fraud data required to perform thorough investigations.
