Retail

Make customer-experience your selling point.

Discover how well-orchestrated workflows across different channels make your customers say “WOW”. Build exactly what you need. Fast.

Cater to the omnichannel shopper

Today’s shoppers constantly switch between website, app, and in-store purchasing options. Ensure quality experiences by delivering consistent service across all channels.

Resolve customer issues quickly

Equip agents with order history and customer context to deliver scalable, yet personalized, customer service. Give customers the answers they want and need, now.

Route to the best agent. Globally.

Allow employees to work on what they do best by leveraging analytics to support retail and e-commerce customers, both local and global, across multiple products, languages, and time zones all from one help desk. 

What can you make with AppBase

Omnichannel Customer Service

Equip your agents with information on each customer’s order history, pending orders, and past conversations

Refund Management

Manage your returns efficiently while reducing your processing and logistics costs. Define eligibility & logistics, integrate to billing/order systems and streamline approvals.

Customer360

Capture all customer data, journeys, processes, and events and use them to drive positive outcomes with exceptional customer experience.

Privacy Management & Compliance

Earn consumer trust around how you collect, access, distribute, protect and delete their data, striking the right balance between personalized service and intrusion.

Complaints & Dispute Resolution

Diligently respond to customer complaints by automating tasks and leveraging omnichannel communication to prevent churn and keep your customers coming back.

Fraud Investigation

Identify risk trends by viewing and accessing all necessary fraud data required to perform thorough investigations. 

 

Get in touch with pros

The first step in digital transformation is understanding your existing capabilities along with your vision.

 

AppBase for Customer Service

Extend service beyond the contact center and scale by connecting people, functions and systems

AppBase for Low-Code Apps

Deliver enterprise-grade apps quickly and accelerate innovation, increase agility and improve productivity

Customer Stories

Finance

Customer Service

A large consumer loan company reduced their call center by 210 FTEs and saved over $3 million.

Customer Stories

Disputes

Case Management

See how FairWay Resolution used AppBase to deliver digital transformation during a pandemic.

Partner

Genesys

See how Genesys and Eccentex provide personalized solutions to complex issues, even if the journey goes beyond the contact center.