Insurance

Deliver next-generation digital insurance solutions.

As new competition from insurtech and big tech affects the insurance landscape, we help keep you focused on your customers, not technology.

Build exactly what you need. Fast.

Resolve customer issues end-to-end

Improve service operations by providing full visibility to the front, middle, and back offices. Give your employees the ability to solve customer problems before they happen.

Digitize underwriting processes

You’re only as good as the tools you use. Connect all data systems and apply business process rules to digitize operations and allow your underwriters to deliver better results for customers. 

Stay compliant across all regulations

Adjusting to new laws is crucial to your success. Securely view  workflows and change business rules across your organization in minutes because the more you can see, the more you can do.

Modernize on a single platform

Build flexible enterprise-grade apps that streamline digital operations, leverage your data to create engaging customer experiences, automate repetitive tasks, and more.

What can you make with AppBase

Underwriting Case Management

 A single view of required underwriting information from all sources and complete tracking of the decisioning process, resulting in more accurate evaluation and pricing of risk.

Complaints Resolution

Diligently respond to customer complaints by automating tasks and leveraging omnichannel communication to prevent churn and keep your customers coming back.

Privacy Tracking & Compliance

Earn consumer trust around how you collect, access, distribute, protect and delete their data, striking the right balance between personalized service and intrusion.

Omnichannel Customer Service

Highlight agents’ open cases and next-best-actions based on interaction context. Provide consistent, context-aware service even as customers switch channels.

Customer360

Capture all customer data, journeys, processes, and events and use them to drive positive outcomes with exceptional customer experience.

Fraud Investigation

Identify risk trends by viewing and accessing all necessary fraud data required to perform thorough investigations. 

 

“The majority of the insurance industry is either early-stage digital or digital fast-followers that take a more moderate approach to digital transformation”

Gartner, Inc. “5 Strategic Approaches to Digital Optimization and Transformation in Insurance”, November 30, 2018

See how AppBase helps you keep your promise to your customers

By Use Case

Case Management & BPM

Orchestrate truly consistent and accurate resolutions with cases that adapt to diverse and unpredictable situations.

Customer360

Capture all data, journeys, processes, and events about your customer and use them to drive positive outcomes with exceptional customer experience.

Data Management

Create true-to-life data models with tables, parent-child relationships, many-to-many linking and drill down views.

Capabilities

Help Desk & Email Ticketing

Run your contact center with software that makes great customer experience easy.

Knowledge Management

Increase self-service and agent productivity with a single source of truth

Omnichannel with Genesys

Provide personalized solutions to complex issues, even if the journey goes beyond the contact center

Overview

AppBase for Customer Service

Engage, automate, and resolve customer issues better

AppBase for Low-Code Apps

Quickly build enterprise-grade apps just how you need them

Industries

Energy & Utilities

Financial Services

Public Sector

Insurance

Telecom & Media

Retail

Featured Partner

See how Genesys and Eccentex provide personalized solutions to complex issues, even if the journey goes beyond the contact center

Case Study - Customer Service

A large consumer loan company reduced their call center by 210 FTEs and saved over $3 million.

Case Study - Case Management

See how FairWay Resolution used AppBase to deliver digital transformation during a pandemic.

Cloud & Delivery

Professional Services

AppBase Cloud

Training

Gov. Purchasing

Eccentex Marketplace

Support

Documentation

Support Portal

Company

About Eccentex

Careers

Contact Us

Featured Partner

See how Genesys and Eccentex provide personalized solutions to complex issues, even if the journey goes beyond the contact center