Government & Public Sector

Keep your promise to your constituents by automating processes, make data-driven decisions, and empower employees.

Digitize your legacy software without compromising transparency, agility, or compliance.

Build exactly what you need. Fast.

Modernize on a single platform

Build flexible enterprise-grade apps that streamline digital operations, leverage your data to create engaging customer experiences, automate repetitive tasks, and more. 

Improve the citizen-experience

Use robotics to rapidly and efficiently gather data for more engaging citizen experiences. Even if no employee is available, design self-service portals so citizens can receive the information they need, whenever they need it.

Boost employee productivity

Keeping your employees connected does a lot more than just save you money. Automate repetitive tasks and equip your employees with the right tools and insights, all in one place, so they can achieve their full potential.  

What can you make with AppBase

Litigation Cases

Streamline the litigation process across all involved defendants, courts, law enforcement and attorneys. Initiate cases from related systems to provide the identity of the lower courts, case titles, case numbers, parties, and attorneys from the district courts.

Tax & Appraisal Appeals

Digitally prepare case files, generate hearing schedules and track stakeholder activity and payments. Provide a 360-view including before and after values at each appeal level, correspondence and exhibit tracking. Integrate with popular CAMA software and compile docket information if mediation fails.

Workers Compensation Claims

Manage and track a wide variety of worker’s compensation claims. Collect medical evaluations, compensation board decisions, treatments, medications and other evidence. Communicate directly with the plaintiff, employer and agencies.

Omnichannel Customer Service

Provide consistent, context-aware service even as people switch between phone, email, SMS, chat and social. Solve constituent’s problems by bringing front, middle, and back offices together.

Complaints & Dispute Resolution

Resolve complaints efficiently by triaging and assigning customer complaints to the right people. Leverage case management to track the complaint as it moves throughout the organization.

Investigative Case Management

Ensure accountability and increase the effectiveness of the case from intake to completion, and all the steps in between including journals, e-forms, email, video, etc. in a logical and trackable way.

See how AppBase helps you keep your promise to your customers

By Use Case

Case Management & BPM

Orchestrate truly consistent and accurate resolutions with cases that adapt to diverse and unpredictable situations.

Customer360

Capture all data, journeys, processes, and events about your customer and use them to drive positive outcomes with exceptional customer experience.

Data Management

Create true-to-life data models with tables, parent-child relationships, many-to-many linking and drill down views.

Capabilities

Help Desk & Email Ticketing

Run your contact center with software that makes great customer experience easy.

Knowledge Management

Increase self-service and agent productivity with a single source of truth

Omnichannel with Genesys

Provide personalized solutions to complex issues, even if the journey goes beyond the contact center

Overview

AppBase for Customer Service

Engage, automate, and resolve customer issues better

AppBase for Low-Code Apps

Quickly build enterprise-grade apps just how you need them

Industries

Energy & Utilities

Financial Services

Public Sector

Insurance

Telecom & Media

Retail

Featured Partner

See how Genesys and Eccentex provide personalized solutions to complex issues, even if the journey goes beyond the contact center

Case Study - Customer Service

A large consumer loan company reduced their call center by 210 FTEs and saved over $3 million.

Case Study - Case Management

See how FairWay Resolution used AppBase to deliver digital transformation during a pandemic.

Cloud & Delivery

Professional Services

AppBase Cloud

Training

Gov. Purchasing

Eccentex Marketplace

Support

Documentation

Support Portal

Company

About Eccentex

Careers

Contact Us

Featured Partner

See how Genesys and Eccentex provide personalized solutions to complex issues, even if the journey goes beyond the contact center