Financial Services

Deliver transparent, compliant, customer-centric experiences.

In an increasingly complex banking environment, we help keep you focused on your customers, not technology.

Build exactly what you need. Fast.

Resolve customer issues end-to-end

Improve service operations by providing full visibility to the front, middle, and back offices. Give your employees the ability to solve customer problems before they happen.

Boost employee productivity

Keeping your employees connected does a lot more than just save you money. Empower employees to achieve their full potential by automating repetitive tasks and equipping them with the right tools and insights, all in one place. 

Stay compliant anywhere

Securely connect all of your data and decide who can view what, and where. All of your data is constantly monitored because the more you can see, the more you can do.

What can you make with AppBase

Omnichannel Customer Service

Remove data silos by easily configuring data models that provide accurate and complete information about your customers, products, assets, core data and more.

Complaints & Dispute Resolution

Deliver consistent and accurate resolutions with cases that adapt to diverse situations by analyzing patterns and eliminating needless tasks

Fraud Investigation

Connect all your systems to automate business processes for your employees without code modifications, allowing for real-time visibility into any potential fraudulent activity.

Customer360

A complete and transparent view into all of your customer’s data that can be used to track engagement and adjust your strategies, all from one location.

Incident Management

Leverage case management and omnichannel communication to stay connected anywhere at anytime allowing you to minimize risks without sacrificing compliance.

See how AppBase helps you keep your promise to your customers

By Use Case

Case Management & BPM

Orchestrate truly consistent and accurate resolutions with cases that adapt to diverse and unpredictable situations.

Customer360

Capture all data, journeys, processes, and events about your customer and use them to drive positive outcomes with exceptional customer experience.

Data Management

Create true-to-life data models with tables, parent-child relationships, many-to-many linking and drill down views.

Capabilities

Help Desk & Email Ticketing

Run your contact center with software that makes great customer experience easy.

Knowledge Management

Increase self-service and agent productivity with a single source of truth

Omnichannel with Genesys

Provide personalized solutions to complex issues, even if the journey goes beyond the contact center

Overview

AppBase for Customer Service

Engage, automate, and resolve customer issues better

AppBase for Low-Code Apps

Quickly build enterprise-grade apps just how you need them

Industries

Energy & Utilities

Financial Services

Public Sector

Insurance

Telecom & Media

Retail

Featured Partner

See how Genesys and Eccentex provide personalized solutions to complex issues, even if the journey goes beyond the contact center

Case Study - Customer Service

A large consumer loan company reduced their call center by 210 FTEs and saved over $3 million.

Case Study - Case Management

See how FairWay Resolution used AppBase to deliver digital transformation during a pandemic.

Cloud & Delivery

Professional Services

AppBase Cloud

Training

Gov. Purchasing

Eccentex Marketplace

Support

Documentation

Support Portal

Company

About Eccentex

Careers

Contact Us

Featured Partner

See how Genesys and Eccentex provide personalized solutions to complex issues, even if the journey goes beyond the contact center