Financial Services

Deliver transparent, compliant, customer-centric experiences.

In an increasingly complex banking environment, we help keep you focused on your customers, not technology. Build exactly what you need. Fast.

Resolve customer issues end-to-end

Improve service operations by providing full visibility to the front, middle, and back offices. Give your employees the ability to solve customer problems before they happen.

Boost employee productivity

Keeping your employees connected does a lot more than just save you money. Empower employees to achieve their full potential by automating repetitive tasks and equipping them with the right tools and insights, all in one place. 

Stay compliant anywhere

Securely connect all of your data and decide who can view what, and where. All of your data is constantly monitored because the more you can see, the more you can do.

What can you make with AppBase

Omnichannel Customer Service

Remove data silos by easily configuring data models that provide accurate and complete information about your customers, products, assets, core data and more.

Complaints & Dispute Resolution

Deliver consistent and accurate resolutions with cases that adapt to diverse situations by analyzing patterns and eliminating needless tasks

Fraud Investigation

Connect all your systems to automate business processes for your employees without code modifications, allowing for real-time visibility into any potential fraudulent activity.

Customer360

A complete and transparent view into all of your customer’s data that can be used to track engagement and adjust your strategies, all from one location.

Incident Management

Leverage case management and omnichannel communication to stay connected anywhere at anytime allowing you to minimize risks without sacrificing compliance.

Get in touch with pros

The first step in digital transformation is understanding your existing capabilities along with your vision.

 

Customer Stories

Finance

Customer Service

A large consumer loan company reduced their call center by 210 FTEs and saved over $3 million.

Customer Stories

Disputes

Case Management

See how FairWay Resolution used AppBase to deliver digital transformation during a pandemic.

Partner

Genesys

See how Genesys and Eccentex provide personalized solutions to complex issues, even if the journey goes beyond the contact center.