Energy & Utilities

Deliver transparent, compliant, customer-centric experiences.

Optimize everything from maintenance work to customer experience by modernizing operations to speed response rates, boost efficiency, and reduce costs.

Build exactly what you need. Fast.

Modernize on a single platform

Build flexible enterprise-grade apps that streamline digital operations, leverage your data to create engaging customer experiences, automate repetitive tasks, and more. 

Connect your world

Integrate with your database, API ecosystem or any systems of record easily, consuming the data and business logic to build modern interfaces enabling innovation.

Stay compliant anywhere

The more you can see, the more you can do. Securely connect all of your data and decide who can view what, and where. 

What can you make with AppBase

Capital Projects

Manages people, processes, documents and approvals for construction and maintenance capital projects across all utility business units.

Land Use Permit Management

Acquire and maintain Right-of-Way permits and ensure environmental compliance. Generates legal documents and automatically triggers new documents when legal-sensitive data about tranmission networks are changed.

Work Order Management

Track repairs done on pipes, collect proper documentation and initiate GIS updates. Help field engineers verify laboratory/sensor readings and recent repairs.

Network Changes & Repairs

Remove data silos by easily configuring data models that provide accurate and complete information about your customers, products, assets, core data and more.

Customer Service

Empower agents and employees to process customer needs, answer their questions, investigate complaints and provide a better level of service. Integrates with call center software to show Customer360 view during an interaction.

Incident Management

Quickly solve problems and propose, investigate and approve changes to maintain operational excellence. Collects documents and distributes tasks throughout the organization.

See how AppBase helps you keep your promise to your customers

By Use Case

Case Management & BPM

Orchestrate truly consistent and accurate resolutions with cases that adapt to diverse and unpredictable situations.

Customer360

Capture all data, journeys, processes, and events about your customer and use them to drive positive outcomes with exceptional customer experience.

Data Management

Create true-to-life data models with tables, parent-child relationships, many-to-many linking and drill down views.

Capabilities

Help Desk & Email Ticketing

Run your contact center with software that makes great customer experience easy.

Knowledge Management

Increase self-service and agent productivity with a single source of truth

Omnichannel with Genesys

Provide personalized solutions to complex issues, even if the journey goes beyond the contact center

Overview

AppBase for Customer Service

Engage, automate, and resolve customer issues better

AppBase for Low-Code Apps

Quickly build enterprise-grade apps just how you need them

Industries

Energy & Utilities

Financial Services

Public Sector

Insurance

Telecom & Media

Retail

Featured Partner

See how Genesys and Eccentex provide personalized solutions to complex issues, even if the journey goes beyond the contact center

Case Study - Customer Service

A large consumer loan company reduced their call center by 210 FTEs and saved over $3 million.

Case Study - Case Management

See how FairWay Resolution used AppBase to deliver digital transformation during a pandemic.

Cloud & Delivery

Professional Services

AppBase Cloud

Training

Gov. Purchasing

Eccentex Marketplace

Support

Documentation

Support Portal

Company

About Eccentex

Careers

Contact Us

Featured Partner

See how Genesys and Eccentex provide personalized solutions to complex issues, even if the journey goes beyond the contact center