Help Desk & Ticketing
Log, track and prioritize all issues in one place
Keep your promise to your customers
Provide faster and better support for your customers with an all-in-one help desk ticketing system. Resolve problems of any complexity by bringing front, middle, and back offices together.
61% have switched brands due to poor customer service with nearly half having done so in the past 12 months
“State of Global Customer Service Report” – Microsoft
Prioritize all customer issues
Record, organize, and track all your customers’ issues in one workspace that’s accessible to your entire team. Even if the case moves between departments, your entire team has the tools to ensure your customer’s problems are solved from end to end.
Boost productivity with automation
Automate repetitive tasks and optimize your response time. Help your employees do the most by leveraging data from across the organization, and other systems, to identify their best qualities.
Tame the email monster
Funnel and convert emails to tickets automatically, along with any replies or attachments, so you can focus on the customer and not your inbox.
Turbocharge your contact center
Show agents a 360 view of the customer with full context, analytics, and AI-assisted recommendations to resolve issues quickly and effectively.
The right tools to keep your customers happy
Collaborate to help faster
Work together on resolving the more complex cases by adding collaborators and starting discussions.
Share the knowledge
Provide consistent service an internal knowledge base, a support agent-only base, or a customer facing one.
Measure and improve processes
Measure key metrics to understand how quickly and effectively tickets are getting resolved.
Keep customers in the loop
Share constant updates with your customers with automated notifications and email templates.
Scale your solution across multiple languages, time zones, and employee and customer preferences.
Automate assignment and escalation
Assign tickets to employees or teams based with business rules. Prevent SLA breach with auto-escalation.