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savings after the first year of production
reduction in the contact center workforce within the first year
drop in complaint tickets within the first year
reduction in contact center costs
By Use Case
Orchestrate truly consistent and accurate resolutions with cases that adapt to diverse and unpredictable situations.
Capabilities
Increase self-service and agent productivity with a single source of truth
Provide personalized solutions to complex issues, even if the journey goes beyond the contact center
Overview
Engage, automate, and resolve customer issues better
Quickly build enterprise-grade apps just how you need them
Industries
See how Genesys and Eccentex provide personalized solutions to complex issues, even if the journey goes beyond the contact center
A large consumer loan company reduced their call center by 210 FTEs and saved over $3 million.
See how FairWay Resolution used AppBase to deliver digital transformation during a pandemic.
Cloud & Delivery
Support
Company
See how Genesys and Eccentex provide personalized solutions to complex issues, even if the journey goes beyond the contact center