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Eccentex HAC extension for Genesys Cloud CX
February 13 @ 10:00 am
Free
Extend your Genesys Cloud CX with a fully embedded Case Management solution
We have designed this webinar specifically for those companies who are using (or planning to use) Genesys Cloud CX in their customer service department as contact center solution.
During the demonstration, our product team will show case how Eccentex HyperAutomation Cloud features (such as Business Process Automation, Dynamic Case Management, Email Automation, Knowledge Management, and Eccentex AI Services) can augment Genesys Cloud CX omnichannel capabilities to enhance self-service, front office and back office related business process management and how customer’s experiences can be managed seamlessly across their entire journey.
Join Eccentex CMO Tibor Vass and VP of Product Maksim Gill, as they share best practices and demos based on real life use cases!
- What new features Eccentex DCM adding to Genesys Cloud CX
- How Eccentex DCM is embedded in Genesys Omnichannel Desktop seamlessly
- How Customer Service representatives benefit from the tight solution integration
- How Eccentex AI features support Case Managers
