by m G | Sep 21, 2021 | Blog, Customer Service, Retail
As the landscape of the internet and e-commerce changes, the term social commerce has taken on new meanings. And it’s a term that deserves our attention more than ever, as in its current meaning it is becoming an increasingly influential method of commerce. In some...
by m G | Jun 2, 2021 | Blog, Customer Service
Customers expect frictionless service 24/7, regardless of what’s happening inside or outside your company. But for larger organizations, even the simplest request requires the orchestration of complex processes and human decisions. Agents and back-office employees...
by m G | Sep 24, 2020 | AI, Blog
Join us online on Thursday, September 24th, at 12 pm PDT/3 pm EDT. No download necessary; click and join! Even with its large footprint in today’s society, artificial intelligence (AI) and its cousin machine learning (ML) have only begun to scratch the surface of...
by m G | Jun 1, 2020 | Customer Service, News, Product Announcement
Eccentex today announced the official release of their ServiceJourney Suite. The ServiceJourney Suite combines the award-winning Eccentex AppBase® Platform with additional customer service. Automating the customer journey, despite increasing complexity and rising...
by m G | Nov 30, 2016 | DCM, News
LOS ANGELES, Nov. 30, 2016 /PRNewswire/ — Eccentex Corporation, a leading provider of software-as-a-service (SaaS) and BPM platform-as-a-service (PaaS) applications for Dynamic Case Management (DCM), today announced it has been positioned by Gartner, Inc. in the...
by m G | Jul 16, 2015 | Blog, DCM, Government
In government agencies, cutting costs all too often equates to cutting corners. Budget priorities shift with each newly elected administration and are leveraged for political advantage. Oversight of public services such as Medicare frequently belongs to multiple...
