by m G | Jun 1, 2022 | Blog, Customer Service
As digital tools and technologies continue to evolve, customers are demanding increase efficiency especially when it comes to their time. A customer service solution that provides a full 360-degree end-to-end view of a customer’s journey, saving your agents and...
by m G | May 18, 2022 | Blog, Email
Email’s growing popularity Social media, self-service, text, and chat customer service channels have seen huge improvements in the last few years. However, email is still one of the most used channels by customers. As your email volumes increase, providing quick and...
by m G | May 4, 2022 | Blog, Energy & Utilities
A Smart Factory Needs Smart Solutions Software systems that reduce data silos and make information widely available to everyone in the same office are essential in today’s organizations. Intelligent, connected, and adaptable tech has moved beyond the office...
by Marketing Team | Apr 18, 2022 | Blog, Purchasing
When considering options for enterprise software solutions, the Total Cost of Ownership emerges as a critical factor, especially in today’s rapidly changing business environment. The concept of Total Cost of Ownership was popularized by business analysts in the 1990s...
by Marketing Team | Mar 25, 2022 | Blog, Customer Service
In business, we can only improve what we measure. And in the customer service field, metrics can hold vast importance. Customers expect to receive excellent customer service. If they’re unhappy, they’ll take their business elsewhere. Perhaps worse, they’ll post...
by m G | Mar 17, 2022 | Blog, Genesys
The customer service experience should be smooth and painless. Agents need to move through their work efficiently, with as few unnecessary interruptions as possible. Ideally, an agent should be able to solve the problem in front of them quickly and easily. That’s the...
