by m G | Mar 15, 2023 | Blog, Customer Service
Although great improvements have recently been made in AI and machine learning, today’s workplace is still missing those functions that decrease the knowledge worker’s efforts while improving efficiency and productivity. Brand representatives often work through...
by m G | Feb 23, 2023 | AI, Blog, Email
Artificial intelligence (AI) is beginning to play a crucial role in today’s business environment. With the rise of ChatGPT, Bard AI, and other AI chatbots, everything from entire industries to individual employees are re-evaluating their workflows and processes. This...
by m G | Jan 19, 2023 | Blog, Customer Service
Personalization is the practice of tailoring products and services to the individual needs and preferences of each customer. When done well, personalization can lead to increased customer satisfaction and loyalty, as well as higher conversion rates and sales,...
by m G | Oct 19, 2022 | Automation, Blog
Business Process Management (BPM) and Robotic Process Automation (RPA), two popular concepts whose definitions and scope have overlapped for years. In today’s software space the alphabet soup of new technologies and processes has cooked up a new term, Digital Process...
by m G | Aug 24, 2022 | Blog, DCM
What is Case Management Software? Case management is defined as the people, processes and content required to complete a case end-to-end. Every case must have a clear beginning and end. But unlink traditional workflows, cases require more holistic approach to managing...
by m G | Jul 14, 2022 | Blog, DCM
Becoming a more agile organization Corporations worldwide are constantly being introduced to new requirements that change the way they conduct business with their customers, partners, consumers, and anyone else considered a touchpoint. Change is driven by so many...
