by m G | Sep 30, 2021 | Blog, Customer Service, Government
One of the many lessons taught by the Covid crisis in 2020 was that government agencies needed to deliver excellent consumer experiences to citizens. And good customer service from government entities wasn’t just about good public relations. Citizen experience became...
by m G | Jul 16, 2015 | Blog, DCM, Government
In government agencies, cutting costs all too often equates to cutting corners. Budget priorities shift with each newly elected administration and are leveraged for political advantage. Oversight of public services such as Medicare frequently belongs to multiple...
by m G | Mar 10, 2015 | Blog, Government
A case-centric approach to customer service, powered by DCM technology, brings together in one mechanism the human expertise, content, and data analysis needed to answer inquiries, process complaints, resolve claims, investigate fraud, and much more. Read the full...
