by Tibor Vass | Mar 26, 2024 | Automation, Blog, CRM, Customer Service, DCM, HyperAutomation
Business Process Automation is a good thing, and not just to generate efficiency for your company but it is demanded / expected by your customers as well. Is that right? Hmmm, not always. Back in 2022 a Gartner Survey revealed that “80% of Executives Think Automation...
by Tibor Vass | Jan 4, 2024 | Automation, Blog, CRM, Customer Service, DCM, HyperAutomation
Business Intelligence (BI) systems are set of Tools, Strategies and Processes that enable companies to capture, process and analyze large volume of data (business information) and transform it into actionable insights to make strategic and tactical business decisions....
by m G | May 22, 2023 | AI, Blog, DCM
A couple days ago, I read an interesting blog from HBR titled ‘AI with a Human Face’ where the authors described how “All companies want to provide their customers with richer and more engaging experiences. The challenge is how to scale the experiences in a way that...
by m G | May 18, 2023 | Blog, DCM
You may think it is a bad idea to compare car buying with selecting a Case Management solution but, in both cases, making an educated decision is quite similar. Here is why. First, you may think all Case Management solutions are very similar – just like cars – at...
by m G | Apr 19, 2023 | AI, Blog, DCM
Artificial Intelligence (AI) has emerged as a promising technology that can transform how case management is conducted. With its advanced algorithms, machine learning capabilities, and natural language processing, AI can help case managers in various ways, such as:...
by m G | Aug 24, 2022 | Blog, DCM
What is Case Management Software? Case management is defined as the people, processes and content required to complete a case end-to-end. Every case must have a clear beginning and end. But unlink traditional workflows, cases require more holistic approach to managing...
