by Michael R | May 22, 2023 | AI, Blog, DCM
A couple days ago, I read an interesting blog from HBR titled ‘AI with a Human Face’ where the authors described how “All companies want to provide their customers with richer and more engaging experiences. The challenge is how to scale the experiences in a way that...
by Michael R | May 18, 2023 | Blog, DCM
You may think it is a bad idea to compare car buying with selecting a Case Management solution but, in both cases, making an educated decision is quite similar. Here is why. First, you may think all Case Management solutions are very similar – just like cars – at...
by Michael R | Apr 19, 2023 | AI, Blog, DCM
Artificial Intelligence (AI) has emerged as a promising technology that can transform how case management is conducted. With its advanced algorithms, machine learning capabilities, and natural language processing, AI can help case managers in various ways, such as:...
by Michael R | Aug 24, 2022 | Blog, DCM
What is Case Management Software? Case management is defined as the people, processes and content required to complete a case end-to-end. Every case must have a clear beginning and end. But unlink traditional workflows, cases require more holistic approach to managing...
by Michael R | Jul 14, 2022 | Blog, DCM
Becoming a more agile organization Corporations worldwide are constantly being introduced to new requirements that change the way they conduct business with their customers, partners, consumers, and anyone else considered a touchpoint. Change is driven by so many...
by m G | Nov 30, 2016 | DCM, News
LOS ANGELES, Nov. 30, 2016 /PRNewswire/ — Eccentex Corporation, a leading provider of software-as-a-service (SaaS) and BPM platform-as-a-service (PaaS) applications for Dynamic Case Management (DCM), today announced it has been positioned by Gartner, Inc. in the...
