by Arjun Selva | Jul 3, 2024 | AI, Automation, Blog, Customer Service, DCM, HyperAutomation
Delivering timely and accurate customer service across various channels is paramount in today’s business. Leveraging AI and automation can revolutionize service operations, enhancing efficiency and effectiveness, however the automation should not make the...
by Tibor Vass | Apr 21, 2024 | Automation, Blog, CRM, Customer Service, DCM, HyperAutomation
Inflation can pose significant challenges to businesses, affecting everything from consumer spending to operational costs. In such an economic environment, digital transformation becomes not just a strategic choice but a necessity for survival and growth. However,...
by Tibor Vass | Mar 26, 2024 | Automation, Blog, CRM, Customer Service, DCM, HyperAutomation
Business Process Automation is a good thing, and not just to generate efficiency for your company but it is demanded / expected by your customers as well. Is that right? Hmmm, not always. Back in 2022 a Gartner Survey revealed that “80% of Executives Think Automation...
by Tibor Vass | Jan 4, 2024 | Automation, Blog, CRM, Customer Service, DCM, HyperAutomation
Business Intelligence (BI) systems are a set of Tools, Strategies and Processes that enable companies to capture, process and analyze large volumes of data (business information) and transform them into actionable insights to make strategic and tactical business...
by m G | May 22, 2023 | AI, Blog, DCM
A couple days ago, I read an interesting blog from HBR titled ‘AI with a Human Face’ where the authors described how “All companies want to provide their customers with richer and more engaging experiences. The challenge is how to scale the experiences in a way that...
by m G | May 18, 2023 | Blog, DCM
You may think it is a bad idea to compare car buying with selecting a Case Management solution but, in both cases, making an educated decision is quite similar. Here is why. First, you may think all Case Management solutions are very similar – just like cars – at...
