by Tibor Vass | Apr 24, 2023 | Blog, Customer Service
First, let me admit that I’m a real fan of customer service. I firmly believe that after you have sold a product or a solution, customer service will also play a vital role in keeping your customers satisfied, but also because they will know that you will handle...
by Michael R | Mar 15, 2023 | Blog, Customer Service
Although great improvements have recently been made in AI and machine learning, today’s workplace is still missing those functions that decrease the knowledge worker’s efforts while improving efficiency and productivity. Brand representatives often work through...
by Michael R | Jan 19, 2023 | Blog, Customer Service
Personalization is the practice of tailoring products and services to the individual needs and preferences of each customer. When done well, personalization can lead to increased customer satisfaction and loyalty, as well as higher conversion rates and sales,...
by Michael R | Jun 1, 2022 | Blog, Customer Service
As digital tools and technologies continue to evolve, customers are demanding increase efficiency especially when it comes to their time. A customer service solution that provides a full 360-degree end-to-end view of a customer’s journey, saving your agents and...
by Marketing Team | Mar 25, 2022 | Blog, Customer Service
In business, we can only improve what we measure. And in the customer service field, metrics can hold vast importance. Customers expect to receive excellent customer service. If they’re unhappy, they’ll take their business elsewhere. Perhaps worse, they’ll post...
by Michael R | Oct 11, 2021 | Blog, Customer Service, Finance
When it first came into popular use a few years ago, the term “the blockchain” seemed like a buzzword that had something to do with Bitcoin, and it wasn’t unreasonable to assume it was some passing fad. Simply put, the blockchain is a database that can be added...
