by m G | Oct 16, 2023 | AI, Automation, Blog, HyperAutomation
When I was young, I played video games (as probably many other kids my age) and I even designed and programmed my own video games in C++ on my old X86 PC. At that time, we had some competition between friends debating who’s combat character is more powerful. We often...
by Tibor Vass | Jul 19, 2023 | AI, Automation, Blog, HyperAutomation
What is HyperAutomation HyperAutomation as a term was originally introduced by Gartner in 2019, their definition was: “Hyperautomation is a business-driven, disciplined approach that organizations use to rapidly identify, vet and automate as many business and IT...
by m G | Jul 12, 2023 | AI, Automation, Blog
In today’s competitive business environment, companies need to have the ability to adapt and react quickly to changes in customer needs and market demands. One approach that has become increasingly popular in recent years is Next Best Action (NBA) for business...
by m G | Jun 6, 2023 | AI, Automation, Blog, Customer Service, HyperAutomation
In today’s digital age, businesses are constantly seeking innovative ways to improve customer service, reduce complaints, and enhance agent efficiencies. Traditional methods alone are no longer sufficient to keep pace with customer expectations. This is where...
by m G | May 22, 2023 | AI, Blog, DCM
A couple days ago, I read an interesting blog from HBR titled ‘AI with a Human Face’ where the authors described how “All companies want to provide their customers with richer and more engaging experiences. The challenge is how to scale the experiences in a way that...
