by Tibor Vass | Aug 7, 2024 | Automation, Blog, Customer Service, Energy & Utilities, Finance, Genesys, Government, HyperAutomation, Low-Code, News, Retail
3 Steps Survival Guide to Recession for Customer Service Leaders Recession is a period of general economic decline that is typically characterized by three early signs: 1. Increased unemployment rate 2. Declining housing market 3. Drop in the stock market When these...
by Arjun Selva | Jul 3, 2024 | AI, Automation, Blog, Customer Service, DCM, HyperAutomation
Delivering timely and accurate customer service across various channels is paramount in today’s business. Leveraging AI and automation can revolutionize service operations, enhancing efficiency and effectiveness, however the automation should not make the...
by Tibor Vass | Apr 21, 2024 | Automation, Blog, CRM, Customer Service, DCM, HyperAutomation
Inflation can pose significant challenges to businesses, affecting everything from consumer spending to operational costs. In such an economic environment, digital transformation becomes not just a strategic choice but a necessity for survival and growth. However,...
by Tibor Vass | Mar 26, 2024 | Automation, Blog, CRM, Customer Service, DCM, HyperAutomation
Business Process Automation is a good thing, and not just to generate efficiency for your company but it is demanded / expected by your customers as well. Is that right? Hmmm, not always. Back in 2022 a Gartner Survey revealed that “80% of Executives Think Automation...
by Tibor Vass | Jan 23, 2024 | Automation, Blog, Customer Service, Finance, Low-Code
Challenges in Pension Fund Management are embedded in almost every policy and procedure due to highly customized services and individual member requirements. Complexity of processes can decrease operational efficiency and harm the Customer Experience, but you can...
by Tibor Vass | Jan 4, 2024 | Automation, Blog, CRM, Customer Service, DCM, HyperAutomation
Business Intelligence (BI) systems are a set of Tools, Strategies and Processes that enable companies to capture, process and analyze large volumes of data (business information) and transform them into actionable insights to make strategic and tactical business...
