Eccentex Blog
The latest from EccentexFive Great Benefits of Good Customer Service
First, let me admit that I'm a real fan of customer service. I firmly believe that after you have sold a product or a solution, customer service...
How AI Improves Next-Gen Case Management Systems
Artificial Intelligence (AI) has emerged as a promising technology that can transform how case management is conducted. With its advanced...
Process Automation the Smarter Way
Four easy steps to achieve better CX and more beneficial business outcomes with lower risk. In today's fast-paced business world, productivity and...
Future of Knowledge Workers, Unified Desktop
Although great improvements have recently been made in AI and machine learning, today’s workplace is still missing those functions that decrease the...
4 Ways AI Improves Email Handling
Artificial intelligence (AI) is beginning to play a crucial role in today’s business environment. With the rise of ChatGPT, Bard AI, and other AI...
Importance of Personalization to Customer Satisfaction
Personalization is the practice of tailoring products and services to the individual needs and preferences of each customer. When done well,...
How BPM and RPA led to DPA
Business Process Management (BPM) and Robotic Process Automation (RPA), two popular concepts whose definitions and scope have overlapped for years....
How BPM Evolved to Case Management
What is Case Management Software? Case management is defined as the people, processes and content required to complete a case end-to-end. Every case...
How Case Management Can Maximize Investment in ERP Systems
Becoming a more agile organization Corporations worldwide are constantly being introduced to new requirements that change the way they conduct...