Eccentex Blog
The latest from EccentexSRM Lists Eccentex to 50 Fastest Growing Companies
5 Key Benefits of Integrated Operational CRM and BPM
In the world of modern business, operational efficiency and effective customer relationship management (CRM) are critical factors for success. Both...
The Power of AI and HyperAutomation in Customer Service
In today's digital age, businesses are constantly seeking innovative ways to improve customer service, reduce complaints, and enhance agent...
How Knowledge Base and Workflows Ensure Policy & Procedure Compliance
Every organization has its own set of policies and procedures to ensure that its daily operations run smoothly and prudently. However, managing...
Making Low-Code Platform Deployment Easy for Project Managers
Enterprise grade Low-Code implementations do not have to be overwhelming for project managers. Implementations using this technology can be easier...
How AI Is Used In Case Management
A couple days ago, I read an interesting blog from HBR titled ‘AI with a Human Face’ where the authors described how “All companies want to provide...
Read This Before Buying a Case Management Solution
You may think it is a bad idea to compare car buying with selecting a Case Management solution but, in both cases, making an educated decision is...
5 Easy-to-Implement Capabilities That Increase Productivity & Profit
We live in unprecedented times where businesses struggle to meet ever-changing customer needs and hectic market circumstances. Are you tired of...
5 Process Automation Capabilities That Make Solutions Unique
Process automation solutions are software applications that are built to automate business workflows and tasks. These solutions help businesses...