Eccentex Blog

The latest from Eccentex
How BPM and RPA led to DPA

How BPM and RPA led to DPA

Business Process Management (BPM) and Robotic Process Automation (RPA), two popular concepts whose definitions and scope have overlapped for years....

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What is an email help desk?

What is an email help desk?

Email’s growing popularity Social media, self-service, text, and chat customer service channels have seen huge improvements in the last few years....

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Total Cost of Ownership (TCO)

Total Cost of Ownership (TCO)

When considering options for enterprise software solutions, the Total Cost of Ownership emerges as a critical factor, especially in today’s rapidly...

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