Eccentex Blog
The latest from Eccentex
Importance of Personalization to Customer Satisfaction
Personalization is the practice of tailoring products and services to the individual needs and preferences of each customer. When done well,...
How BPM and RPA led to DPA
Business Process Management (BPM) and Robotic Process Automation (RPA), two popular concepts whose definitions and scope have overlapped for years....
How BPM Evolved to Case Management
What is Case Management Software? Case management is defined as the people, processes and content required to complete a case end-to-end. Every case...
How Case Management Can Maximize Investment in ERP Systems
Becoming a more agile organization Corporations worldwide are constantly being introduced to new requirements that change the way they conduct...
Customer360 eBook: Breaking Down Silos in Customer Management
As digital tools and technologies continue to evolve, customers are demanding increase efficiency especially when it comes to their time. A customer...
What is an email help desk?
Email’s growing popularity Social media, self-service, text, and chat customer service channels have seen huge improvements in the last few years....
A Smart Factory Needs Smart Solutions
A Smart Factory Needs Smart Solutions Software systems that reduce data silos and make information widely available to everyone in the same office...
Total Cost of Ownership (TCO)
When considering options for enterprise software solutions, the Total Cost of Ownership emerges as a critical factor, especially in today’s rapidly...
Top Customer Service Metrics to Measure
In business, we can only improve what we measure. And in the customer service field, metrics can hold vast importance. Customers expect to receive...