Eccentex Blog

The customer service experience should be smooth and painless. Agents need to move through their work efficiently, with as few unnecessary...

In today’s business world, speed is critical. And getting applications up and running as quickly as possible by deploying a minimum viable product...

There’s a lot to consider when deciding which style of software development is the right choice for your business needs. Some organizations are...

In today’s world, increasingly more organizations are opting for customer service platforms that optimize their channel of customer communication...

Are you considering a build-vs-buy decision for your SaaS software platform needs? If the answer is YES, we would like to offer simple four key...

When it first came into popular use a few years ago, the term “the blockchain” seemed like a buzzword that had something to do with Bitcoin, and it...

One of the many lessons taught by the Covid crisis in 2020 was that government agencies needed to deliver excellent consumer experiences to...

As the landscape of the internet and e-commerce changes, the term social commerce has taken on new meanings. And it’s a term that deserves our...