20% reduction in disputes tickets after the first year
Transforming customer service through case management
A large financial company sees significant efficiency gains within their contact center, reducing costs and customer complaints
They faced a significant challenge: they were introducing a series of new products for its tech-savvy consumers. But customer support relied on monolithic legacy systems that weren’t flexible enough to handle the new offering or meet customer expectations — and that wouldn’t comply with new government regulations.
- $3 million savings after the first year of production
- 200 agent reduction in the contact center workforce within the first year
- 20% drop in complaint tickets within the first year
- 6% reduction in contact center costs after the first year of production
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What is “AI” in Customer Service?
Learn by breaking down data siloes is critical in transforming customer experience with AI.
Product Capabilities Overview
AppBase is a comprehensive platform for case management, automation, forms and more.
See how FairWay Resolution used AppBase to deliver digital transformation during a pandemic.