AppBase for Customer Service
Unified low-code platform to engage, automate and resolve customer issues better
Improve service operations and engage customers with digital workflows. Solve customer problems by bringing front, middle, and back offices together.
Keep your promise to your customer
Looking for a great return on investment?
savings after the first year of production
reduction in the contact center workforce within the first year
drop in complaint tickets within the first year
reduction in contact center costs
Impress your customers with omnichannel
Provide consistent, context-aware service even as customers switch between phone, email, SMS, chat and social.
Tame your email monster
Track journeys throughout the back-office
Empower employees with Customer 360
Capture all data, journeys, processes, and events about your customer and use them to drive positive outcomes with exceptional customer experiences.
Deploy quickly and continously improve
52% of consumers say they have made an additional purchase from a company after a positive customer service experience.
"State of global customer service report" - Microsoft
What is “AI” in Customer Service?
Learn by breaking down data siloes is critical in transforming customer experience with AI.
A large consumer loan company reduced their call center by 210 FTEs and saved over $3 million.
See how FairWay Resolution used AppBase to deliver digital transformation during a pandemic.
Magic Quadrant for BPM-Platform-Based Case Management Frameworks
Forrester Wave™ Cloud-Based Dynamic Case Management
Platform as a Service: Definition, Taxonomy and Vendor Landscape, 2019