Welcome to Eccentex Resource Hub
Latest and greatest expert insights, thought leadership articles, brochures, guides, videos and more to help accelerate your digital transformation!
Featured Assets
Brochures, Datasheet and Infographics
Brochure
Eccentex Virtual Assistant (EVA) Brochure
Industry's first caseintelligence.ai bot for customer engagement and process mangement
Infographic
HyperAutomation Cloud Infographic
A Customer Journey-Centric, AI-Assisted Business Automation Solution on a Unified Platform
Brochure
Work Item Management Brochure
Platform for Automation, Case Management, and Work Distribution to streamline workflows
Brochure
HyperAutomation Cloud Solution Brochure
A Customer Journey-Centric, AI-Assisted Business Automation Solution on a Unified Platform
Infographic
HyperAutomation Cloud Solution Brochure
Automate 60% of your front-end customer interactions and 80% of backend interactions efficiently.
Brochure
Business Intelligence (BI) Brochure
Analytics, dashboards, and insights to empower users with true business intelligence
Brochure
HyperAutomation Cloud Overview Brochure
Enterprise grade Dynamic Case Management platform with AI assisted Process Automation
Brochure
Smart Knowledge Base Brochure
Smart Knowledge Base helps teams instantly find answers, create, share, and organize knowledge efficiently
Brochure
Advanced Email Handling for Genesys
A complete email solution for Genesys Cloud users to capture, triage, and automate large email volumes
Datasheet
Eccentex ServiceJourney Datasheet
ServiceJourney unites all the tools needed to deliver seamless, end-to-end customer service.
Case Study
Eccentex Customer Success Story
FairWay, New Zealand's top dispute resolution organization, chose Eccentex for modern case management
Brochure
Enforce Assist Mission Manager
A new Mission Management Solution specifically designed by First Responders for First Responders
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Videos and Webinar Recordings
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Everyday Superheroes Live Among Us
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Modernizing Customer Service
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Eccentex Virtual Assistant (EVA) Introduction
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Eccentex Enterprise Email Automation
A customer service centered email management solution
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Enforce Assist for First Responders
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HyperAutomation Cloud for Pension Funds
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Enforce Assist for First Responders
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Eccentex HyperAutomation Cloud Demo
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Eccentex BI Introduction and Demo
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Eccentex at Genesys Xperience 2024
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Eccentex - A quick Intro
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AI-Assisted Email & Case Management
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Eccentex AI Services in Action
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Saving Agents' Time With AI
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HyperAutomation Cloud Demo
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Webinar - AI in Case Management
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AppBase Tutorial - Case Screen
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AppBase Tutorial DCM - Tasks
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AppBase Tutorial - Deployment
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AppBase Tutorial - Adding Users
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SKB Admin Guide - Security Settings
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AppBase Tutorial - DCM Case Search
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AppBase Tutorial - Using Form Builder
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SKB Admin Guide - Defining Categories
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SKB Guide - Authoring Articles
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AppBase Tutorial - Using Dictionaries
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AppBase Tutorial - Editing Search Page
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Knowledge Base Admin Guide - Managing Tags
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SKB Admin Guide - Article Templates
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AppBase Tutorial - External Party
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AppBase - Creating Case Type
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Personal Identifiable Information (PII)
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Generative AI Low-Code Demo
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HyperAutomation Cloud Introduction
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Incoming Email Multi-Language Translation
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Solution Inventor - Eccentex AI
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GenAI Email Replies - AI Services
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GenAI Translation - AI Services
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Email Analysis - Eccentex AI Services
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Golden Customer Record
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Technical Services Management
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Genesys and Eccentex Business Apps
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Webinar - Vaccine Rapid Response
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Webinar - AI in B2B Technologies
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Build a Digital Business App in 5 minutes
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Modernizing customer service
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Eccentex vs Salesforce - Audio Book
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Eccentex Overview for Genesys Sellers
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Thought Leadership Articles and Blog Posts:
Article
Survival Guide to Recession: 3 Essential Strategies for Businesses
Learn essential strategies to help businesses navigate economic downturns and stay resilient
Article
AI-Driven Case Management For Elevating Customer Service
Discover how AI-driven case management enhances workflows, boosts efficiency, and improves CX
Article
Navigating Change in an Inflationary Economy
Learn how businesses drive digital transformation to stay resilient and competitive amid inflation
Article
Avoiding Common Pitfalls in Process Automation
Learn to identify and prevent common process automation mistakes to enhance efficiency and customer satisfaction
Article
Eccentex Releases a New Version of HyperAutomation Cloud
Eccentex releases a new HyperAutomation Cloud version with enhanced features and agility.
Article
Eccentex Achieves 42% Growth in Recurring Revenue
Eccentex reports a 42% increase in recurring revenue, highlighting its commitment to innovation and customer satisfaction.
Article
Unlocking Efficiency and Elevating Pension Fund Experiences
Discover how pension funds enhance efficiency and member experiences with digital solutions.
Article
Eccentex Business Intelligence For Driving Smarter Decisions
Explore how Eccentex Business Intelligence empowers organizations with data-driven insights.
Article
10 Unquestionable Benefits of Business Intelligence
Discover 10 undeniable ways Business Intelligence enhances decision-making and operational success
Article
Eccentex and Aptiva Announce Strategic Partnership
Eccentex partners with Aptiva to deliver innovative solutions and drive customer success globally
Article
Eccentex Announces Major New Win in Telecom
Eccentex secures a telecom deal, showcasing its expertise in delivering transformative solutions
Article
Entering the Age of HyperAutomation with Eccentex
Explore how HyperAutomation transforms businesses, driving efficiency and innovation globally
Article
Meet KAI: Eccentex's Federated AI Assistant
Discover KAI, Eccentex’s AI assistant, unifying systems to enhance efficiency and decision-making
Article
Eccentex Advanced Email Automation for BidTravel
Eccentex enables BidTravel to streamline communication and boost efficiency with email automation
Article
3 Risks of Legacy Systems in Financial Services
Discover the critical risks legacy systems and manual processes pose to financial institutions
Article
3 Benefits of Process Automation for Improving CX
Learn how process automation enhances customer experience by boosting speed, accuracy, and efficiency
Article
How No-Code Development Saves Time and Money
Discover how no-code development accelerates projects, cuts costs, and empowers business teams
Article
The Anatomy of HyperAutomation: Key Components and Benefits
Explore the core elements of HyperAutomation and how it drives efficiency, agility, and innovation
Blog
Visit the Eccentex Blog for more articles and Insights
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