Technology & Telecom
Succeed in the 5G and Edge world and drive new operational needs, business models and customer expectations.
HyperAutomation Cloud Accelerators for Technology & Telecom
including Telecommunications, Cable, Satellite, Media, Manufacturing and Service Providers
SUBSCRIBER ACQUISITION
FRAUD CASE MANAGEMENT
TECHNICAL SUPPORT
COMPLAINT MANAGEMENT
ACCOUNT ADMINISTRATION
BACK-OFFICE TASK MANAGEMENT
Jumpstart your Digital Transformation with a tailored Vertical Application
Leverage Eccentex industry knowledge to automate your business processes quickly
Pre-built Vertical Solutions for Technology & Telecom
Either you want to keep your current processes and modernize them or create new business processes, Eccentex help you to digitize, simplify and optimize them.
Start your Digital Transformation by using the advantage of an agile No-Code / Low-Code platform.
Keep your promise to your customer
Improve service operations by providing full visibility to the front, middle, and back offices. Give your employees the ability to solve customer problems before they happen.
Boost employee bandwidth
Pull the right information into your agent’s desktop so they can deliver personalized support across any channel—with the right context about your customer.
Don’t let point solutions slow you down
Simple customer requests are easily addressed by self-service tools and automation, meaning that agents have to handle the more complex journeys.
Employees lose time tracking down the latest status of a request
Customer data hides inside legacy apps, Excel files, emails and notes
IT struggles to update systems without causing integration challenges with other ones
Upgrade to a unified platform
Build flexible enterprise-grade apps that streamline digital operations, leverage your data to create engaging customer experiences, automate repetitive tasks, and more.
Get in touch with experts
Resources
What is “AI” in Customer Service?
Learn by breaking down data siloes is critical in transforming customer experience with AI.
Customer Service
A large consumer loan company reduced their call center by 210 FTEs and saved over $3 million.
Case Management
See how FairWay Resolution used AppBase to deliver digital transformation during a pandemic.
