Fuel end-to-end digital business
The low-code platform for case management and customer service
Where do you want to start?
Low-code platform for digital workflows
Orchestrate consistent and accurate solutions with a platform that can adapt to diverse and unpredictable situations. Designed to drive productivity across all departments and teams.
The complete customer service solution
Deliver flawless customer service with a unified service desk, service CRM, knowledge base and workflow automation software. Designed for your contact center and beyond. Powered by AppBase.
Eccentex simplifies your business
by powering digital workflows across your organization
Accelerate your digital transformation with a platform designed for business agility.
Reduction in manual work
Automate repetitive tasks so employees can focus on helping customers.
Drop in complaints
Resolve problems correctly the first time and catch delays early.
Eccentex is designed for modern business use-cases that will continuously evolve.
Our platform and experts quickly deliver solutions to meet your unique needs.
Our platform is comprehensive, so you won’t need to install 10 other plugins to get the job done.
The end-to-end platform
ServiceJourney and AppBase are different sides of the same platform – and not just another collection of loosely integrated software packages. Eccentex helps you transform customer service journeys, digitize back-office workflows, and make sure both sides can collaborate seamlessly.
Shortcuts to digital transformation
From quick wins to strategic initiatives, Eccentex has everything you need for success.
Service CRM for Genesys
Unify everything your agents need to provide exceptional customer service.
Capture, triage and automate customer requests from any channel.
Email Help Desk
Convert emails to tickets, route them to the best agents and automate responses.
Turbocharge CX with a 360° view of the customer – tailored for service teams.
Surface actionable knowledge articles most relevant to the customer’s journey.
Dynamic Case Management
Combine people, data and automation to solve simple and complex workflows.
Build high-productivity business apps on a modern LCAD platform.
Exceed expectations with enterprise-grade features to power your business.
A financial institution sees a 20% drop in complaints with ServiceJourney
The company uses Eccentex to drive excellence in customer care, streamlining customer service with dynamic case management that connects the front, middle and back-office.
Latest News & Blogs
How AI Is Used In Case Management
A couple days ago, I read an interesting blog from HBR titled ‘AI with a Human Face’ where the authors described how “All companies want to provide their customers with richer and more engaging experiences. The challenge is how to scale the experiences in a way that...
Read This Before Buying a Case Management Solution
You may think it is a bad idea to compare car buying with selecting a Case Management solution but, in both cases, making an educated decision is quite similar. Here is why. First, you may think all Case Management solutions are very similar – just like cars – at...
Eccentex Thrives in Global Telecommunications Industry
LOS ANGELES, Calif. – May 17, 2023 – Eccentex, a leading provider of intelligent automation solutions, is pleased to announce the successful closure of a transformative deal with New Zealand's largest telecommunication provider. As part of the agreement, Eccentex will...