BIDTravel, a market leading travel management services company, has selected the Eccentex HyperAutomation Cloud as its core platform for Enterprise Email Automation.
The company owns the largest travel network in Southern Africa, operating across a range of local, regional, and international markets spanning 13 brands. BIDTravel is hyper-focused on delivering personalized customer experiences and high-touch travel support across all channels and touchpoints.
In partnership with Genesys and Dimension Data, Eccentex is providing Advanced Email Automation as part of our CCaaS-integrated ServiceJourney offer, to achieve important business KPIs like increased efficiency and customer satisfaction for both corporate and retail travel customers.
Eccentex is committed to delivering Process Automation capabilities in connection to Email Automation to support front and back-office operations across the entire customer journey. Our aim is to advance the customer’s processes with orchestrated AI Services to achieve the most efficient automation without sacrificing customer experiences.
About Eccentex
Eccentex is a leading provider of intelligent automation solutions, empowering organizations worldwide to optimize their operations and enhance customer experiences. Eccentex’s Service Journey solution combines cloud native and robust automation capabilities, advanced analytics, and seamless CCaaS integration to deliver end-to-end solutions across a wide range of industries. With a strong commitment to innovation and customer success, Eccentex enables organizations to drive operational efficiency, reduce costs, and delight customers at every touchpoint.
Learn more on www.eccentex.com
