Eccentex Thrives in Global Telecommunications Industry

May 17, 2023

LOS ANGELES, Calif. – May 17, 2023 – Eccentex, a leading provider of intelligent automation solutions, is pleased to announce the successful closure of a transformative deal with New Zealand’s largest telecommunication provider. As part of the agreement, Eccentex will automate the customer service operation of the telecommunications company, leveraging its cutting-edge Service Journey platform integrated with the highly acclaimed Genesys Cloud CX solution.

The collaboration between Eccentex and the New Zealand based telecommunications giant marks a significant milestone in the customer service industry, combining Eccentex’s intelligent automation capability with the telecommunications provider’s commitment to delivering exceptional customer experiences. By implementing Eccentex’s ServiceJourney solution the telecommunications company aims to enhance its customer service operations and optimize the handling of mass email communication.

The Genesys Cloud CX solution, known for its scalability, reliability, and seamless integration capabilities, will serve as the technological backbone for Eccentex’s automation initiatives. With its cloud-native architecture and comprehensive feature set, Genesys Cloud and Eccentex’s business automation will streamline the telecommunications provider’s customer service processes and empower their Front-, and BackOffice agents with advanced customer engagement tools and real-time insights.

Eccentex’s CEO expressed enthusiasm regarding the partnership and the opportunities it brings for both companies.

Alex Stein – CEO of Eccentex – stated, “We are thrilled to be collaborating with Genesys and New Zealand’s largest telecommunication provider and proud to be entrusted with transforming their customer service operations. At Eccentex, we believe in the power of intelligent automation drive exceptional customer experiences, and this partnership exemplifies our commitment to delivering innovative solutions that meet the evolving needs of our clients. This venture also represents an investment in the New Zealand market, and we are excited to forge new relationships and contribute to the local economy.”

As part of the agreement, Eccentex will deploy its expertise in designing and implementing intelligent automation solutions to optimize email handling processes for the telecommunications provider. By automating routine tasks and leveraging artificial intelligence capabilities, Eccentex’s Service Journey solution will free up valuable agent time, improve response times, and ensure consistent and accurate email communications.

The partnership between Eccentex and New Zealand’s largest telecommunication provider demonstrates Eccentex’s position as a global leader in intelligent automation and its commitment to partnering with industry giants to revolutionize customer service operations. With the deployment of Service Journey integrated with Genesys Cloud CX solution, the telecommunication company is poised to deliver enhanced customer experiences, driving operational efficiency and accelerating its growth in the fiercely competitive telecommunications landscape.

About Eccentex

Eccentex is a leading provider of intelligent automation solutions, empowering organizations worldwide to optimize their operations and enhance customer experiences. Eccentex’s Service Journey solution combines cloud native and robust automation capabilities, advanced analytics, and seamless CCaaS integration to deliver end-to-end solutions across a wide range of industries. With a strong commitment to innovation and customer success, Eccentex enables organizations to drive operational efficiency, reduce costs, and delight customers at every touchpoint.

Learn more on www.eccentex.com

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