A case-centric approach to customer service, powered by DCM technology, brings together in one mechanism the human expertise, content, and data analysis needed to answer inquiries, process complaints, resolve claims, investigate fraud, and much more.
Read the full article here: https://www.federaltimes.com/opinions/2015/03/02/dynamic-case-management-and-government-customer-service/
LOS ANGELES, CA, USA, November 22, 2023 /EINPresswire.com/ -- Eccentex and Aptiva Corp. are announcing a technology partnership to deliver AI powered Business Automation Solutions to Enterprise and Midmarket customers in the Middle East and Africa. “Our technology...
LOS ANGELES, CA, USA, November 20, 2023 /EINPresswire.com/ -- Eccentex Corp. is announcing a new contract signed by its local partner with one of the largestTelecommunications Companies in the Middle East. Eccentex will deliver Smart Knowledge Base integration with...
BIDTravel, a market leading travel management services company, has selected the Eccentex HyperAutomation Cloud as it's core platform for Enterprise Email Automation. The company owns the largest travel network in Southern Africa, operating across a range of local,...
