A case-centric approach to customer service, powered by DCM technology, brings together in one mechanism the human expertise, content, and data analysis needed to answer inquiries, process complaints, resolve claims, investigate fraud, and much more.
Read the full article here: https://www.federaltimes.com/opinions/2015/03/02/dynamic-case-management-and-government-customer-service/
LOS ANGELES, March 22, 2021 /PRNewswire/ -- Eccentex, a leading low-code platform and omnichannel software company, announced a Dynamic Case Management add-on for the Genesys Vaccine Rapid Response Solution, designed to help Health Delivery Organizations (HDOs)...
Eccentex today announced the official release of their ServiceJourney Suite. The ServiceJourney Suite combines the award-winning Eccentex AppBase® Platform with additional customer service. Automating the customer journey, despite increasing complexity and rising...
Eccentex announced their Quick Start program today to rapidly deploy their award winning AppBase Platform for ticketing. The program helps businesses overcome a range of unpredictable issues they are experiencing during the pandemic – such as spikes in customer...